Sullivan-Parkhill

My Mother purchased a brand new Cadillac CTS 2004 from this dealership and then purchased from this dealership an extended warranty after the new car warranty was up. The extended warranty was about 1800 this dealership and then purchased from this dealership an extended warranty after the new car warranty was up. The extended warranty was about 1800 dollars and for an additional 3 years or 100,000 miles. My Mother paid cash for this Cadillac up front, too. WE soon discovered a problem with the engine on the car after the new car warranty was up and when the extended warranty purchased from Sullivan was in force---so we took it in for service. We took it in there for service and they said they could NOT find the problem. We emphasized the car would not run right and took a guy along in the car but he would say anything other than just listen and acknowledge there was a problem with the car. Still they ignored us so we left. WE took the car in locally to another dealer and they found the problem right away as it was a ignition and fuel injector firing problem which was easily found by a small hand held diagnostic computer connected to Mom's Cadillac. WE feel that it appeared Sullivan just did not desire to spend the money and time on the car and we will NEVER, and I repeat NEVER buy or have ANY service done with this dealer again. I am my Mother's son and I try to help her all I can with her cars in past and present as she's getting older now and I'm still furious with this dealership. They seem to NOT care at all. I urge everyone to think first before purchasing from Sullivan! More

We went into the dealer to look at a new corvette- They had a 60th anniversary on the show room floor. Sammi came right over and talked with me about the car. The new car manager and the assistant car mana had a 60th anniversary on the show room floor. Sammi came right over and talked with me about the car. The new car manager and the assistant car manager was quick to get the new car out of the show room so I could test drive the car. We worked a great deal. Kelly got the financing and we were out the door with the new car- within two hours. My wife and I are so happy to have a great chevrolet dealer in our town. The service department is also friendly and when you call Paula is always ready to work with. They give you ride home and call you when the car is ready. It is important to us to have a friendly chevrolet dealer in our home town. Thanks, John More

I have done business with this dealership for the last 10 years, and just keep going back. I have purchased a lot of vehicles over the years (48 since 1994), and have visited most of the dealers in Champaig years, and just keep going back. I have purchased a lot of vehicles over the years (48 since 1994), and have visited most of the dealers in Champaign and Vermilion County. For the last 10 years I have returned to this dealer because of the excellent treatment that you get at each and every visit. Customer service with this dealer is always #1. They roll out the red carpet, so to speak, always the Royal Treatment with all the trimmings. You will not get a better deal from any other dealer around. I feel like a part of the family each time I visit. I have purchased from both Sullivan-Parkhill Cadillac/Chevrolet/GMC, as well as the Mercedes/Volvo side, and have purchased many a vehicle from this dealer, and have always gotten the best deal. I can not say enough about these people! IF YOU WANT TO DO BUSINESS WITH A DEALER THAT YOU CAN TRUST, WILL GIVE YOU A GREAT DEAL, AND HAS THE INTEGRITY OF ROYALTY, THEN VISIT SULLIVAN-PARKHILL NOW! I feel proud driving my new Cadillac XTS with the name Sullivan-Parkhill stamped on the back. 5 Stars is not enough credit for this dealer. I give them a score of 110, because they will go above and beyound to make you happy! More

This is the worst purchasing experience I ever had. In their manger's email, they said their salesman treated the customer with respect, but the sales guy never did. The saleman just push you to purchase their manger's email, they said their salesman treated the customer with respect, but the sales guy never did. The saleman just push you to purchase a used car instead of a new one, saying that the new car's price is firm and fixed and offering just $500 off the over-priced used car's price. I come to another city and get a malibu instead, which is more than $1000 lower. More

We have purchased 3 vehicles from Samm and Sullivan-Parkhill. We have always received excellent service. The sales team works as a team and are always ready to answer any questions. I would Sullivan-Parkhill. We have always received excellent service. The sales team works as a team and are always ready to answer any questions. I would definitely recommend this dealership. More

I thought Samm did a good job i liked that we rode in the new vehicle together and we also rode in the one i traded in. I feel sullivans did a good job on negotiating the price of a new vehicle and was also new vehicle together and we also rode in the one i traded in. I feel sullivans did a good job on negotiating the price of a new vehicle and was also pleased with the way george did the paperwork. I also thought that after we took the vehicle back for some nitrogen in the tires and some fabricoat on the seats that it was very clean and looked nice. Keep up the good work there at Sullivans and i will be a returning customer thanks and by the way very happy with truck. More

This was 1st time that i bought a car at this dealer. Samm's friendly and so others. They realy work with me to see what i need and what i should need for my HUMMER H3. I love the nitro-fill, it help me Samm's friendly and so others. They realy work with me to see what i need and what i should need for my HUMMER H3. I love the nitro-fill, it help me save some at the pump.The services people are good too. More

Josh is the perfect salesman. He is very helpful but not pushy. Anything we needed, he made sure that we had it. Sullivan Parkhill is very lucky to have him. pushy. Anything we needed, he made sure that we had it. Sullivan Parkhill is very lucky to have him. More

Sam is a very awesome person, he always makes you feel important and listen to what you want and need. He is the best and you will never go wrong with using him as your sales rep. important and listen to what you want and need. He is the best and you will never go wrong with using him as your sales rep. More

I am completely blown away by the time and attention given to me. My Sales Rep, Josh worked diligently with the Sales Manager. It made my day to receive a call from Josh following my visit offerin given to me. My Sales Rep, Josh worked diligently with the Sales Manager. It made my day to receive a call from Josh following my visit offering me a GREAT deal. I am thankful for Kelly Deckard who worked late into the night to get my deal done. When I walked in to take delivery of my new truck there were NO surprises, I was treated with respect and appreciation. My Sales Rep took a lot of time showing me the features of my new Chevy, even offering that he was always available if I have questions. I have since referred 2 people to Sullivan. More