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Sulphur Springs Chrysler Dodge Jeep RAM
Sulphur Springs, TX
307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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307 Reviews of Sulphur Springs Chrysler Dodge Jeep RAM
August 05, 2024
Bought my car back in 2020. Was told that for the lifetime that I own the vehicle I would pay $8. Well, they told me today when I was at the dealership for oil change that this Was told that for the lifetime that I own the vehicle I would pay $8. Well, they told me today when I was at the dealership for oil change that this deal has now ended. They told me it's because it should never had been given to me. That the cost of oil has changed and I should "understand". Well I don't because a companies word should be honored. Never will buy from them again. We all k ow dealerships are shady but I had hope they were different since my oil has been $8 for 4 yrs and now they throw away a customer. Shame on you Sulphur Springs Chrysler Dodge Jeep. Shame on you Nottingham!! More
by littlehig62
Employees Worked With
Ashley Porter
July 25, 2024
I purchased a 2024 RAM 1500 Limited from Sulphur Springs RAM in May. The dealership charged me approximately $1,500 to deliver it from Texas to Arizona. When it arrived at my house, on May 17th there were s RAM in May. The dealership charged me approximately $1,500 to deliver it from Texas to Arizona. When it arrived at my house, on May 17th there were scratches on the bed of the truck. I contacted Jeremey, my salesperson, immediately upon delivery. I sent him pictures of the scratches. Jeremey suggested we take the truck to a detail shop to attempt to get the scratches buffed out. We paid the detail shop $120 but they were unable to remove the deeper scratches. Jeremey asked me to get an estimate for repairing the bed's scratches. We took the truck to Fix Auto to get an estimate on May 22nd and emailed the estimate to Jeremey as soon as we received it on June 5th. We also sent it to the Finance Manager, Paul. I did not hear anything for weeks even though I left many messages for both Jeremey and Paul. I finally reached Jeremey who passed me onto the Sales Manager, Shawn. He asked me for the estimate again. Then he wouldn't call me back or take my calls. After a few weeks he finally returned my call and said their body shop said the scratches could be repaired for $500. That was it. Nothing else was done. He didn't even offer any help on the dealership's end. I wrote a letter to the owners and heard from Megan. Not sure who she is or how she is involved but she left me a message where she said she was sorry for the issues we had and wanted to help. She recommended us getting a different estimate and suggested the USAA 5-star service center was taking advantage of me. But the only one taking advantage of me has been Sulpher Springs RAM. Now, Megan will not take my calls or return my calls. I had to go through my insurance to get my brand new $80,000 truck in brand new condition. I asked the dealership to at least pay me $1,000 to cover my deductible and the other expenses I have incurred. They won't even do that! I called my insurance company who will pay to get the truck returned to brand new condition and it has been in the repair shop since July 11th. Sulpher Springs RAM received the payment for the truck they sold me and now they don't care about anything else. I would not recommend this dealership at all! They only care about the money and not their customers. More
by wearehis
Employees Worked With
Jeremy Nelson, Paul Hyland, Shawn Battreall
April 09, 2024
I left the dealership today and it was the worst experience i have ever had Bo Bratton was rude and Shawn did nothing but double talk your web site is a bait and switch it asks you to complete thi experience i have ever had Bo Bratton was rude and Shawn did nothing but double talk your web site is a bait and switch it asks you to complete things and you don't honor them when the customer get there More
by labluvr1117
Employees Worked With
Bo Bratton, Shawn Battreall
February 08, 2024
I just purchased second vehicle here. I’ve always had very good customer service there. No and Ryan got me hooked up with a new ride today. I’ve been going here since I bought my first ve I’ve always had very good customer service there. No and Ryan got me hooked up with a new ride today. I’ve been going here since I bought my first vehicle from them 4 1/2 years ago to get my oil change. Service sept is great also. Christy and Ashley are awesome! Thanks guys for always taking care of me. More
by jdooley1968.jd
Employees Worked With
Ryan and Bo
December 04, 2023
When i say i had amazing customer service, i did! ! Ashley in the service department was amazing. She went above and beyond to make sure we stayed up to date on the progress of my car from the beginni ! Ashley in the service department was amazing. She went above and beyond to make sure we stayed up to date on the progress of my car from the beginning to the end. The day i picked up my car she had it running and warmed up and ready to go. She made the drop off and pick up go so smooth. By far one of the best experiences, we have had in a very long time. If you need anything in the service department Ashely is your girl. I can't thank her enough for being so awesome. More
by Megan Holland
Employees Worked With
Ashley Porter
October 12, 2023
We recently ordered a new Ram 4500 truck. We were kept in the loop from day one. I needed seat covers and a grill guard for the truck. Everything was ordered and waiting on the truck to ar We were kept in the loop from day one. I needed seat covers and a grill guard for the truck. Everything was ordered and waiting on the truck to arrive. As soon as it got there they were installed before we ever took possession of the truck as I had requested. Austin did a great job meeting our needs and keeping us informed along the way. Everyone was very nice and friendly. More
by Countrygirlfabrics
Employees Worked With
Austin
September 16, 2023
Buying a car from Kyle was the absolute best car buying experience I could possibly have had. I will refer all my friends and family to this dealership. They genuinely care about their customers and have a experience I could possibly have had. I will refer all my friends and family to this dealership. They genuinely care about their customers and have an honest, transparent, customer-centric, consultative approach to selling their vehicles that puts very little pressure on the us(the consumer) and I appreciate that. Kyle, Sales Consultant, the management team, Finance Director were all very friendly open and treated me like i was family. I couldn't have asked for a better experience and I urge anyone to go there and give them a shot. Thank You Guys!!!! More
by Lukybar
Employees Worked With
Kyle Barclay, Mark Holcomb, Brian Seely, Scott Nottingham, Shawn Battreall
June 08, 2022
I walked into this dealership today with no experience and not a clue what i was doing BUT the gentleman here were very patient, kind, and gave me one heck of a deal. i 100% recommend coming here!! and not a clue what i was doing BUT the gentleman here were very patient, kind, and gave me one heck of a deal. i 100% recommend coming here!! More
by Alexis.Bero
Employees Worked With
Avery Gibson, Scott Nottingham
