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Sulphur Springs Chrysler Dodge Jeep RAM

Sulphur Springs, TX

4.4
307 Reviews
Call Dealership (866) 985-9741

1505 Industrial Dr W

Sulphur Springs, TX

75482

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307 Reviews of Sulphur Springs Chrysler Dodge Jeep RAM

July 04, 2025

Shawn was great to work with, and I appreciated the paperwork being ready and the quick in and out when I got there to buy my vehicle. More

by Liz
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Jul 04, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

It's great to hear everything went smoothly at Nottingham Chrysler Dodge Jeep Ram of Sulphur Springs. Our team appreciates your kind words and the acknowledgment of their efforts. Enjoy your new vehicle!

July 04, 2025

Jack was or sales person show me what I wanted to look at. Letmedrive it. We talk about the kind of deal needed to get the jeep... IAm driving it to day .. Thank You.. More

by FJKING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Hyland, Jack Jones
Report | Print
June 27, 2025

Always a fantastic experience here. Staff and services are always top notch!!! Thanks for being a hometown business that we can trust. ☺️ More

by penny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Seely, Ashley Porter, Scott Nottingham, Kane Patterson
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Jun 27, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Thank you for trusting Nottingham Chrysler Dodge Jeep Ram of Sulphur Springs. We appreciate your kind words about our team and services.

June 26, 2025

I have been a Sulphur Springs Dodge for several years. I will continue to do business with them. More

by dave.parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Porter
Report | Print
Jun 27, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Thank you for your continued business with us at Nottingham Chrysler Dodge Jeep Ram of Sulphur Springs. We look forward to serving you for many years to come.

June 24, 2025

Always great experience at this dealership. Friendly staff with quick service. Would recommend to buy from here as well as using the service department. More

by Tim S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Porter, Kane Patterson
Report | Print
June 11, 2025

Excellent job as always. They make sure that I am comfortable and see if I need any water or coffee. More

by Lois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Porter, Kane Patterson
Report | Print
May 23, 2025

This is my second jeep with them Everyone is helpful and I love the service More

by Barbpompo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Porter, Kane Patterson
Report | Print
May 28, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Congratulations on your new Jeep and thank you so much for trusting us to help you find it! We are grateful for the opportunity and also for your review!

May 22, 2025

My wife and I have purchased all our vehicles from them now for 12 years. We just recently purchased our 7 th vehicle from them. Everyone there from maintenence person to mechanic, service advisor, salesma More

by peterj0556
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Porter, Bo Bratton
Report | Print
May 27, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

We're grateful for your long-standing trust in Nottingham Chrysler Dodge Jeep Ram of Sulphur Springs. It's wonderful to hear that our team has consistently made you feel welcome and at home. Thanks for sharing your experience with us.

April 24, 2025

If you buy a vehicle here check your paperwork! Specifically compare what this dealer collects for sales taxes on your sales sheet vs what was actually paid. When you get your hard plates in you ge More

by Jonphillips12345
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Battreall, Bo Bratton, Kane Patterson
Report | Print
Apr 25, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Mr. Phillips, my name is Melissa, and I work in the office portion of the dealership. I have spoken with Shawn, and he told me that he let you know over the phone and then again in person, that any overpayment would be sent to you bank within a couple of weeks. Shawn told me that you came in upset and that he smiled at you but did not laugh at you when he was trying to explain our process for these overpayments. Shawn is a very friendly person, always has a smile and is very customer-service oriented. Any money that is overpaid toward the title work, is either paid back to the customer or their bank (if they financed). We, generally, do this monthly, but sometimes it can take a little longer. You purchased your vehicle on 3/13/2025, and financed, so the $72.00 refund will be going to your back once we process these refunds. I hope that you had a great experience with the purchase of your vehicle and I apologize for any miscommunication about the title work overpayment. If you need anything else, please feel free to reach out to me (903)885-2600 ext 200 or via email melissa@ssdodge.com. Thank you, Melissa Nottingham

Apr 29, 2025 -

Jonphillips12345 responded

Mrs. Nottingham, I attempted to reach you Friday, April 25, 2025 but the dealership said you had already left for the day. In the review I left I said I called your dealership about the difference. During my initial call with Shawn he didn’t know there was a difference so he checked into it and later informed me that the money would be sent to the lender I used. Which is fine by me but it is not preferred. As long as the money is refunded I don’t have an issue. However as written in my review I contacted the lender I financed with about the money and they said they had not received anything and didn’t know anything about it. So when I called your dealership to get clarity I asked to speak with the title clerk at your dealership or whomever was in charge of issuing refunds I was sent to voicemail and no one returned my call. I later went to the dealership and spoke with Shawn in person. I was not upset I was simply wanting to get an answer because he told me it was sent to the lender yet they had no knowledge of it. It’s fine you have your employees back and support their version of events but Shawn did laugh at me and he responded contemptuously. After laughing at me he said you’re really coming up here over $72 and I replied yes I’m poor. I paid $7000 cash down on the truck I purchased from your dealership. So I wasn’t sure why the overpayment would be required to be sent to the lender. Shawn went to a back room and came back out and explained that a paper check was sent by mail to the lender. The last time this same thing happened but at a different dealership in town they sent me a check for the difference within 1 week of the purchase. So I don’t know why it’s taking so long. Shawn said the difference had already been sent to lender he didn’t mention what you have explained with title work generally being done monthly. As for purchasing the truck the process was great Jack and Bo and very friendly and good at what they do. Bo Bratton is exceptional and made everything very hassle free.

Apr 30, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Mr. Phillips, I apologize for missing your call and I am sincerely sorry if you were treated in any way other than professionally and with kindness. That is definitely not how we operate or who we are. I did speak with Shawn about this and the title clerk again. Our title clerk said that she thought that she did speak with you, but must have been mistaken. As for the refund - we do title work just about every day but the refunds are processed monthly. We do it this way to make it easier on the office staff and ourselves. We clear schedules monthly. The title work money is put into its own account under your car deal and we are able to process refunds by running a report for that specific account. I completely understand that refunding the money back to the lender is not preferred by you, but that is what is required of us since the vehicle was financed. I assure you that we do not keep any overpayments, they are either refunded to the customer or their lender. If it is sent to your lender, it will be applied to your loan by your bank. I will keep you updated with the check number and the date the check will be mailed to your lender. Also, I am very glad to hear that you had a great experience buying your vehicle and congratulations! Thank you, Melissa Nottingham

May 02, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

** Update 2: Mr. Phillips, the refund check was mailed out to your bank on 4/30/2025 and is check number 31966. Thank you so much for your business and again, I am so very sorry for any confusion whatsoever! We appreciate you giving us a chance!

January 05, 2025

Everyone at the dealership was great! !! I was very impressed with my dealer and especially impressed with management. I highly recommend this dealership and I love my new Camaro!!!! More

by thomas.gloria3737
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Boynton
Report | Print
Feb 07, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Congratulations on your new Camaro!! We appreciate not only your amazing review but also the opportunity to help you find the vehicle that you wanted! Thank you so much and we hope to see you again soon!

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