Summerville Ford

Service department is disorganized. I scheduled a service appointment for my son's 2004 Honda Civic five days ago through the service phone number on your website. I gave the person who I scheduled a service appointment for my son's 2004 Honda Civic five days ago through the service phone number on your website. I gave the person who answered all my contact information as well as the information for the vehicle. They scheduled my appointment for today at 4:30pm. I called the same number earlier today to verify my appointment as well as to see if I could bring the car in early. I was informed that 4:30 was the only time slot available and they asked if I wanted to keep it to which I replied "yes." Went to drop my car off and after a couple of minutes of standing in the service office Mary greeted us and asked what she could do for us. I said I was there for a 4:30 appointment for my son's car. She asked for my name and then went on to tell us that your dealership only works on other makes and models if the car was sold from your dealership. I told her that when I made my appointment I informed them that the car was a Honda Civic (which they assured me they would look at). She said the call center that your dealership uses is out of state and you're trying to get rid of it. Mary also said that most of the technicians were about to leave anyway. I am baffled by this since your service writer should've had my name and phone number along with the make and model of my vehicle at their disposal. Why couldn't someone call to tell me this? I could've scheduled with another dealership and not wasted time and money making an unnecessary trip there. Your entire system is broken and to put blame on an out of state phone system is poor management and bad customer service. More

Very poor service. Dishonest Purchased a used car and was told I would revive a second set of keys. After trying to contact salesman I got no response from anyone. Had minor repai Purchased a used car and was told I would revive a second set of keys. After trying to contact salesman I got no response from anyone. Had minor repair needed and waited over 3 hour on two visits with appointments. Would not recommend dealing with summerville ford. More

Very friendly and pleasant Very helpful, friendly, and pleasant. Was a very positive experience, I had 2 sales people and both were great, both named Thomas. I got great financ Very helpful, friendly, and pleasant. Was a very positive experience, I had 2 sales people and both were great, both named Thomas. I got great financing too. More

Good place to bring your business. Good place to do business. Sal Rigoroso and Manny Castro made the process pretty painless. I would definitely recommend this place. Any problems were Good place to do business. Sal Rigoroso and Manny Castro made the process pretty painless. I would definitely recommend this place. Any problems were addressed with minimal friction. More

greatly satisfied While shopping for a replacement vehicle I decided to go to summerville ford first and I am glad I did .mike oswald was my salesman he listened to wh While shopping for a replacement vehicle I decided to go to summerville ford first and I am glad I did .mike oswald was my salesman he listened to what I was looking for and that is just what I drove home in. He didnt try to push me into a vehicle .very pleased with service I was given More

Excellent customer service I went to this dealership needing a reliable car.. Not having the best credit score with the few problems on my credit report. I talked to the sal I went to this dealership needing a reliable car.. Not having the best credit score with the few problems on my credit report. I talked to the sales person Thomas Boyles and he assured me that he will get me approved ! he was so confident and he made me feel very comfortable the entire time I was only there for 2 1/2 hours .. Along with igetting the Car Payment that I asked for. I've bought several cars throughout the years and never have I ever had such great customer service I thank you Thomas and the entire team at Summerville Ford thank you More

Awesome experience buying car Car buying is stressful but with the team at Summerville ford, they made it super easy. Big thanks to Sal the sales manager and Kareem in sales! They Car buying is stressful but with the team at Summerville ford, they made it super easy. Big thanks to Sal the sales manager and Kareem in sales! They made it such an easy process and was very helpful More

Summerville ford I bought my wife a brand new car for Mother's Day. We have two little girls so she needed something bigger and I had bought her a Ford Focus. We had s I bought my wife a brand new car for Mother's Day. We have two little girls so she needed something bigger and I had bought her a Ford Focus. We had such a great experience with them the first time so we went back and talked to sal once again. He and Summerville ford are wonderful they make sure you are taken care of 100%. I will not go any were else ever again to buy a car. Make sure you talk to sal at Summerville ford if you need a new or used vehicle. Dakota Pate More

Great service, Great place! Couldn't have a had a better experience buying a car. My car salesman, Hank Williams was not pushy at all, laid back and very friendly. It was as if I Couldn't have a had a better experience buying a car. My car salesman, Hank Williams was not pushy at all, laid back and very friendly. It was as if I've know him for years. The whole process was quick and easy. I found the perfect car for my wife, we are both very happy. I would defiantly recommend going to Summerville Ford for any used or new car purchases to family and friends. Thanks again guys for making my car buying experience so easy and painless. Blue Spivey More

Great selection, friendly hard working staff. I told my sales person what I was looking for and what my boundaries were on financing. Lynn took the time to walk the lot with me and was great to w I told my sales person what I was looking for and what my boundaries were on financing. Lynn took the time to walk the lot with me and was great to work with. I am very happy with my purchase. They have a few things to finish up on with the car, but they put it in writing and have followed up with me to get it all scheduled. More