Summit Place Kia East - Service Center

Employee stayed on his own time to do a small job for me! Saturday I Needed to have a front plate drilled in the front of my 2015 white Sportage as I am retiring soon and moving to a state that requires two l Saturday I Needed to have a front plate drilled in the front of my 2015 white Sportage as I am retiring soon and moving to a state that requires two license plates instead of one. Not realizing the place was closing, Rob in Service said he didn't think it right to make me make an appointment and wait a week for something so simple that he could do it in 5 or 10 minutes and promptly took care of it! ON HIS OWN TIME! And even threw in a free car wash! AWESOME Service Department (no wonder they call it the SERVICE Department!). Love this dealership! This isn't the first car I've bought from them! You ought to drop by just to see the beautiful new building--and oh heck, buy a new car while you're walking around gawking at the new digs! WOW! Have never seen such a beautiful place! More

Bad Customer service on vehicle problems. I bought my 2014 Kia Soul in June of 2014, from Summit Place Kia in Clinton Twp., Michigan..... and was experiencing grabbing and spongy brakes righ I bought my 2014 Kia Soul in June of 2014, from Summit Place Kia in Clinton Twp., Michigan..... and was experiencing grabbing and spongy brakes right from the start. Then in October, I noticed a strange metallic zinging sound, once in awhile, on cold start ups. Brought the car in for it's first oil change in December, and to address my concerns. All they did was my change my oil and wash my car... all in less than an hour. My concerns fell pretty much on deaf ears. With our recent snow and ice, I feel like my car is a carnival ride, making me feel like I'm on the edge of my seat while driving. Of course now, the zinging engine start ups are becoming more frequent. Called up to complain to Kia customer service, but their only solution was to go to another dealer.... which I hope to do this Wednesday. I sure would not at this time recommend any Kia vehicle. More