Summit Subaru El Cajon

I was impressed with service advisor Luis Silva. He was friendly but very professional. He took care of me and kept me informed throughout the service. He explained additional service needed in t He was friendly but very professional. He took care of me and kept me informed throughout the service. He explained additional service needed in the future and now I can be prepared to have completed when necessary and I can plan ahead to cover expenses. More

Brought my car in for service as it stalled in heavy freeway traffic and multiple error messages flashed on. I was given a courtesy loaner and after they had the car for over a week they could not find freeway traffic and multiple error messages flashed on. I was given a courtesy loaner and after they had the car for over a week they could not find anything wrong except the back brakes needed to be changed and since and the next oil change was coming up. The paperwork noted customer states check engine light came on and I did tell them it was more than that light and to check the computer and wires as I live in the mountains and mice do damage. They said they checked everything but could not find any cause of car stall. I got the car back with new back brakes and oil changed. Not sure if I will come back there for any serious issues. Also driving the loaner car back home while my car in shop they had a salesman call and try to buy my car and buy a new car. Very tacky. More

Summit Subaru El Cajon had amazing, friendly, and supportive people. Shout out for Filippo who assisted us during the process. supportive people. Shout out for Filippo who assisted us during the process. More

Outstanding Service Advisor – Luis Silva at Summit Subaru I continue to be impressed every time I work with Luis Silva at Summit Subaru. His professionalism, work ethic, and commitment to his custo Subaru I continue to be impressed every time I work with Luis Silva at Summit Subaru. His professionalism, work ethic, and commitment to his customers truly set him apart. No matter the situation, Luis approaches everything with patience, clarity, and a genuine desire to make sure the job is done right. What stands out most is how hard he works to resolve any issue. He doesn’t just go through the motions—he digs in, follows up, and makes sure nothing gets overlooked. If there’s a concern, Luis takes ownership and sees it through until it’s fully handled. That level of accountability and dedication is rare. He consistently goes the extra mile, whether it’s keeping me updated throughout the process, explaining things clearly, or making sure I leave feeling confident about the service performed. You can tell he truly cares about his customers and takes pride in his work. That’s exactly why I keep coming back to Luis. His professionalism and commitment to excellence make all the difference. Summit Subaru is fortunate to have someone like him on their team. Highly recommended! More

I had an excellent experience at Summit Subaru. I went in for routine maintenance, and during the visit they discovered oil and transmission issues that needed attention. Not only were these proble I went in for routine maintenance, and during the visit they discovered oil and transmission issues that needed attention. Not only were these problems fully repaired, but they were also completely covered under my extended warranty—something I would not have known if Nathan, my service advisor, hadn’t gone out of his way to research the coverage and advocate on my behalf. His attention to detail, honesty, and commitment to great customer service made all the difference. Truly outstanding service from start to finish. Highly recommend! More

William was wonderful. He kept me informed and did. Not have to wait very long. Only problem was that the tires were supposed to be rotated and they were not. He kept me informed and did. Not have to wait very long. Only problem was that the tires were supposed to be rotated and they were not. More

Honest, comprehensive and considerate of their clientele. My service rep, William, went above and beyond to help me fix the problem. My service rep, William, went above and beyond to help me fix the problem. More

We've been taking our Outback to Summit Subaru for about three years now. We switched from another dealership in San Diego that was sub-par in their customer care. The staff at Summit, including most recent three years now. We switched from another dealership in San Diego that was sub-par in their customer care. The staff at Summit, including most recently Nathan, have been outstanding. Can't say enough about how smooth and enjoyable our experiences have been with them. Highly recommend taking your Subaru there. More

Another great experience at Subaru El Cajon and working with Luis Silva. He took care of my car and provide great customer service. He also got me out of there within a reasonable time. with Luis Silva. He took care of my car and provide great customer service. He also got me out of there within a reasonable time. More

So far, we have only come to Summit for maintenance/repair of our 2019 Subaru Forester, having just discovered this place a few months ago. Greg and the Service Department have been great, maintenance/repair of our 2019 Subaru Forester, having just discovered this place a few months ago. Greg and the Service Department have been great, very accomodating… explains the issues and considers the $$ cost of their recommendations. More