Live and learn. I will never go there again. There was quite a discrepancy between how I was treated, and how my spouse was treated. Through out the experience we were passed to a couple other people. I believe simply so that they could claim they had no knowledge of the situation and blame the previous person. What a way to run a business.
Dave lied to us from the get go. One lie after another, and then a couple more to cover for the previous ones. I would say he is friendly in the snake oil salesman sort of way. He tried to sell us a car, pretended to be giving us a deal on it. Then we saw their website where the very same car was listed $3000.00. At which point Dave claimed not only was it a mistake but blamed a third party and claimed the dealership was aware for 6 months of more that their prices were wrong. He then tried to back out of that statement when I asked if it was typical business to not only be aware of the false advertising but claiming that they have continued to knowledgeably do so for over 6 months.
Despite what were obviously 100 red flags waving at us we purchased the vehicle (at a much better price). It continued to go downhill from there. The freshly "cleaned" car was not very clean. My kids were pulling out wrappers, crayons and even toys for under the seats.
A part that was to be added before pick up was not done when we picked up the vehicle. We were promised a third party would be coming to our home to install the part within 3 days. The third day they called to give me the number of the third party. He made two appointments and did not follow through, no phone call or warning. I wasted two days waiting for this man. After several phone calls we finally set up a third appointment- at the dealership, while something else was being fixed. Yet again he failed to show, and claimed that more important work came up and it would be at least another 4-5 days before he could get to it.
After speaking with a man named Bob who claimed to be management in sales at the dealership- twice, because after attempting to give me the run around some more and a promise to call me right back. He did not return my call, I called him back and after a few more heated words I was told it would be done that afternoon (now two weeks after it was suppose to be done in the first place). So I canceled plans and waited around again but at least it was done.
I don't think it would be a stretch to say that most car dealerships use white lies and fabrications, but Sun Chevy in Chittenango takes the cake. I would not recommend them to to my worst enemy, let alone a friend.