Sun State Ford

The Service Team, especially Don, are great to work with. My F-150 was serviced at my appointment time. The work was professionally done and I would take my vehicle back to the Service Team again. Howev My F-150 was serviced at my appointment time. The work was professionally done and I would take my vehicle back to the Service Team again. However, the Service Team is place in an awkward position because of poorly engineered parts they must deal with. "Swollen Nuts" is what they call the lug nuts on Ford vehicles when the outer covering of the lug nuts swell due to heat or rust causing moisture (yes, those things that are used to secure a wheel to threaded wheel studs --- major safety issue in my opinion). Ford Motor Company knows about this and becasue a Class Action Lawsuit was tossed out do not feel they should do something. Imagine my surprise when I was told that I had "swollen nuts" but I needed to replace all 24 of them at $7 a piece to get a two year warranty. My lug nuts were about 3 1/2 years on the vehicle. When I thought I was going to pay $49 for "The Works" service, I actually paid $233 ($168 for new lug nuts). Shame on Ford Motor Company. More

Don Raymond is my service advisor & he worked tirelessly to find & repair a really unique problem with my 2019 Escape. He kept me in the loop the entire time. to find & repair a really unique problem with my 2019 Escape. He kept me in the loop the entire time. More

My car was handled in a timely manner with a clear penchant for attention to detail. The service department was truly impeccable in their skill, as well as their customer service. After waiting a rela penchant for attention to detail. The service department was truly impeccable in their skill, as well as their customer service. After waiting a relatively short time for “The Works”, I had a good conversation with one of the technicians that serviced my car. I felt like a human and not just another number. Kudos to the team at this location. They’re getting it done right. More

Worst experience Imaginable. SunState Ford (Knowingly) sold me 2-2020 explorers in a row leaking transmission coolers both catastrophic drive train failure (wrecker required) both times. 1sr car3-days,2n sold me 2-2020 explorers in a row leaking transmission coolers both catastrophic drive train failure (wrecker required) both times. 1sr car3-days,2nd car worked 3- weeks. I wanted one fixed before They sold to me. Dealer said Ford won’t fix until failure???. Now wont talk Ford has since then did a recall for the very thing I’ve been screaming about. Everyone from day one knew I. I bought a car in the middle of a ongoing problem when I had no idea and they sucked me right up into it, took my $$ and dismissed me.. I also have other problems we are back up camera malfunction we are tail lights fill up with water but they won’t even respond to me More

Don at Sun State Ford is a great service advisor & listens & gives input. So far their service has been first class. Everyone at the dealership is friendly & helpful. listens & gives input. So far their service has been first class. Everyone at the dealership is friendly & helpful. More

Great place to take my Ford SUV. They always take good care. Very friendly. Came in without an appointment and ran a diagnostic test. Took care of the problem and back on my schedule. What a relief. care. Very friendly. Came in without an appointment and ran a diagnostic test. Took care of the problem and back on my schedule. What a relief. More

Thank you Ido, for the very positive experience with SunState Ford last week. Many blessings to you and your coworkers. However I found the truck I was looking for, GMC in St AugAugustine. SunState Ford last week. Many blessings to you and your coworkers. However I found the truck I was looking for, GMC in St AugAugustine. More

I purchased a 2020 Ford Explored, traded in my 2017 Explorer and gave them over $10k. On the second day, the car made a horrible noise and switched gears on its own from Drive to Park. Called Sun State Explorer and gave them over $10k. On the second day, the car made a horrible noise and switched gears on its own from Drive to Park. Called Sun State Ford, they took the car back and gave me another 2020 Ford Explorer. It did the same thing on the second week and had to be towed to Sun State Ford. The salesperson/manager Willie told us both vehicles came from the same batch, the transmission fluid was leaking. We all know driving a car without transmission fluid damages other parts of the car. The dealership no longer wanted to deal with me and my husband and pushed us to Ford Motor. Ford Motor and Ford Corporate are not doing anything to help us, they're telling us to go to the dealership. What we want is simple, give me another Ford Explorer 2020 without leaks or my money back so I can go elsewhere. They are good at taking your money but don't want to stand behind their customer service promise. More

Always a pleasure! I brought my Expedition in yesterday for routine service and as usual the experience was very pleasant. Service advisor Reggie was 100% professional a I brought my Expedition in yesterday for routine service and as usual the experience was very pleasant. Service advisor Reggie was 100% professional and kept me informed during the entire process. Overall I'm very satisfied with this dealership. More

Wonderful experience. Friendly staff Clean environment ...make sure to ask for Samuel M when u come in he’s really helpful and he’ll take care of u... ...make sure to ask for Samuel M when u come in he’s really helpful and he’ll take care of u... More