Suncoast Chrysler Jeep Dodge RAM

I sent this email to Suncoast 8 days ago. I must admit, I did have an expectation I would get a response; however, to my surprise...nothing. However, with a current DealerRater rating of only I must admit, I did have an expectation I would get a response; however, to my surprise...nothing. However, with a current DealerRater rating of only 2.7, I'm no longer surprised. Read my review for yourself and make the call on whether or not the dealership is worthy of your business. Good morning Lenny and Happy Friday, Once again, thank you very much for the level of customer service you extended to me during my recent visit. In my dealings with a number of Jeep dealerships in the Tampa/Clearwater/xx Pete area, you are by far, hands down, the best I've come across! You should be commended and publicly recognized for your professionalism, attentiveness and genuine friendly demeanor. Thank you again. Unfortunately, your teammates in the shop let you down. Due to the constant rain, it's been a few weeks since I've washed my Jeep. Typically it's a weekly affair for me. I suppose all my years in the Army taught me a few valuable lessons on vehicle maintenance. Those same lessons I speak of taught me to check, confirm and verify; particularly when it comes to wheel rotations. In this case, I personally failed to do a walk-around of my Jeep after your technicians performed the rotation. If I had, I would have immediately noticed the two missing lug nuts on the front passenger side wheel as I did this morning when I began washing my Jeep. However, in this day and age of quality service performance and evaluation, and maybe a bit of confidence in Suncoast CJD, I didn't feel the need to perform that check. Let's face it, of all the maintenance activities a quality Jeep dealership could perform, one would think the tire rotation would be one of the easier tasks to perform, check, confirm and verify; right? One may argue, they could have come off while driving. If this were the case, then it appears adherence to standard-of-care isn't of importance to Suncoast CJD. I'd like to believe this isn't the case at all. I'd like to believe as part of the wheel rotation tasks, a technician would surely tighten, and possibly torque, each wheel lug nut before moving onto the next wheel, let alone, releasing a vehicle as job complete. That leaves only one other option, the technician forgot to screw the two lug nuts on. Which brings into question the quality control processes and procedures of the shop. Is it check, confirm and verify, or to put in military terms...fire and forget? Obviously, in either case, both left me in extremely dangerous driving condition. The amount of torque my 392 puts out at the wheel increases the possibility of shearing off one, if not all, the remaining three lugnuts while driving; thus placing myself, my passenger(s) and other drivers in harms way due to two missing lug nuts. I've included who I believe to be the senior leadership of Suncoast CJD on this email for one specific purpose and it's not to fault you. You absolutely performed your job to the "T"!!! My hope is they'll look at this as a valuable, non-injury, non-fatal occurrence and immediately implement processes and procedures to ensure it never happens again. Fortunately, I do have two spare lug nuts in my garage. Unfortunately, this one occurrence has given me more than enough reason to take my future business to one of your competitors in the area. One I've had the same service done without issue. The confidence I'll gain in a job done right, I'll lose some in the level of customer service you provided. Thank you again Lenny and keep doing what you're doing! p.s. The new layout of the dealership looks amazing, but as it's said, looks can be deceiving...especially when it comes to lug nuts. ;-) More

I have bought all my pre-owned vehicles from Tracy Wilson he is a pleasure to work with. Honest loyal and the best price and trade value I have ever dealt with!! he is a pleasure to work with. Honest loyal and the best price and trade value I have ever dealt with!! More

I have purchased over 15 cars from various dealers. This dealership is the worst. Suncoast was $8,257 more than their competition. About a month later I saw a man driving the blue Rubicon they tried to This dealership is the worst. Suncoast was $8,257 more than their competition. About a month later I saw a man driving the blue Rubicon they tried to sell me. LOL. Sales manager was right, someone bought it. LOL Bless his heart. Poor guy got hosed out of a BUNCH of money. Also, the Suncoast service department doesn't want to do warranty work on vehicles not purchased from Suncoast. I had a small manufacturer defect found with less than 2500 miles and a month old vehicle. They denied it and told me to take it back where I bought it from. It was a $97 part. After a brief discussion, they said they would do it for $575. Not under bumper to bumper. I was told to call Chrsler if I didn't like it. I've given them many chances. Complete sham of a business. Stay away and save a ton of money. More

DO NOT DO BUSINESS, DISHONEST AND UNCARING PEOPLE! ! Was going to buy a new dodge ram from here and after being rushed into a deal i didn't know much about i provisionally signed some documents and mad ! Was going to buy a new dodge ram from here and after being rushed into a deal i didn't know much about i provisionally signed some documents and made a 500$ deposit. After some thought and financial reasoning i pulled out of the deal and was met with very poor treatment by the management who without any attempt to help me with my situation made sure to make it known that i was not getting my deposit back, even though i made no binding deal. When i spoke to a manager he refused to provide me with the documents i had signed and would not return any further of my calls when i attempted to get my deposit back, even with knowing my financial situation and being a first responder they told me and my father that they dont care because the dealership lost out on money. Just so everyone knows who this dealership cares about. it is themselves and not the consumer!! More

I have a 2017 Ram Big Horn 3500 6. 7 diesel dually. I kept having trouble with the engine light coming on. The code indicated there was a problem with the transmission. I took the tr 7 diesel dually. I kept having trouble with the engine light coming on. The code indicated there was a problem with the transmission. I took the truck here to Suncoast and the technician, Jason Dale quickly determine the cause of the problem, and fix the transmission. I'm very happy with the dealership and with jason. He also gave me tips about prolonging the life of my transmission that I really appreciated. More

Buyer Beware Buying Any Preowned Car From Suncoast CJD! !! Car was purchased in May and no one ever called at a 1 month interval or any interval to see how the car was running The car was consuming 1 !! Car was purchased in May and no one ever called at a 1 month interval or any interval to see how the car was running The car was consuming 1 quart of oil per week since purchasing it in May. I purchased a 2015 Hyundai Sonata from Suncoast on May 17th of this year. The car was said to be a one owner car with 103,000 miles on it and looked cared for and my girlfriend and I test drove it and it was ok the price was right to $10,999.00. Put $1500 as a down payment got tricked into an extended warranty for $3360 that I have since requested a refund back on July 9th and to date extended warranty has still not been refunded and accredited to my loan balance. Going on 2 months!! The extended warranty was worthless it was only valid for Chrysler and Dodge vehicles only and Hyundai refuses to honor any warranty outside their own warranty when the car has over $100,000 miles on it. I could of kept the Chrysler extended warranty for the Hyundai Sonata but I would never ever let Suncoast service technicians near the car especially for major engine work seeing all the bad reviews on the Google reviews for Chrysler and Dodge and RAM vehicles no way !! Hyundai doesn’t recognize or honor the inept extended warranty they sold me for this Sonata. The finance department is very greedy only looking to get commissions out of warranties they are selling that are worthless On Thursday August 22d the Sonata experienced catastrophic engine failure with the rod bearing extension going bad on the vehicle. The car was burning a quart of oil a week since we bought it in May a telltale sign of ongoing engine problems for that particular model of a Hyundai car. The worst experience ever Pay attention to the intro Buyer Be Aware More

Will never buy or lease another vehicle from here ever. Miguel the salesman showed up at my house demanding to take a PICTURE of my social security card. There is absolutely NO reason this place needs to k Miguel the salesman showed up at my house demanding to take a PICTURE of my social security card. There is absolutely NO reason this place needs to keep and store a PICTURE of my social security card on their own personal phones, when my name isn’t even on the lease-i am just an authorized driver. I don’t have an issue giving them my social security number verbally, but the audacity to take a PICTURE of it on their own private cell phone is WILD. What’s to stop this random salesman from posting that picture on the internet? Shady and unethical behavior. Stay far far away from these con artists. Not only did they force their way into my GATED community which makes me feel super unsafe as a young single woman, lord knows what they’ll do with a picture of my social security card. Wouldn’t be surprised if they sold my identity to the highest bidder. Wish I would have walked out when I had the opportunity and taken my business to a more ethical dealership. Edit 7/12/24: I received a note in the mail saying our loan was denied due to an issue with the credit. There is no issue according to the credit company and the dealership. I called to discuss this with their manager Keith, and to ask why my name was on the lease when it is my dad’s car, and to discuss why an employee has a picture of my social security card on his own personal cell phone. Keith called me delusional, gaslit me, lied to me, and then hung up on me when I told him that I explained to multiple employees that I did not want my name on the lease. I called back about 10 times and they screened my calls until I called from a blocked number. Funny how they instantly picked up then, huh? What a coincidence!!! These people are straight up con artists. I will be hiring a lawyer and they will hear from him, just like Keith wanted. Do not go anywear near these criminals. They should be shut down. We will also be contacting Chrysler corporate to let them know what these criminals are doing under their name. More

I am surprised to read all the negative reviews - I have been taking my 2009 Dodge Challenger to Suncoast for over 5 years now and have always had great service. I also purchased my Warranty through them an been taking my 2009 Dodge Challenger to Suncoast for over 5 years now and have always had great service. I also purchased my Warranty through them and it has already paid for itself. Granted the new process requires approval but that only take an extra day and they do provide a rental free of charge so there is never an inconvenience. Tami Mitchell is my favorite - she is cordial and treats me with respect and always greets me like we are best friends. She is professional and very knowledgeable. I am never worried about my car when she is in charge. I also like the fact they have car service to get you to and from the dealership - shout out to Dee, Laurie Hubbard and Lee. More

I went to test drive a car at Suncoast. A few days later, I came back to test drive it again. The tire warning light was lit this time. The sales man told me he would have it fixed. I bough A few days later, I came back to test drive it again. The tire warning light was lit this time. The sales man told me he would have it fixed. I bought the car and a few days later the tire light came back on. I took it to my tire mechanic who told me that there was a puncture in the side of the tire where it could not safely be repaired. The dealership had just kept putting air in the tire instead of replacing it. I told my tire guy that I have two warranties on the car - one for the car and one for the tires. He told me doesn't deal with warranties as it takes days and up to a week to get paid from the warranty company. The mechanic will release the car back to the owner once they have received payment. I work and needed the car that day. My tire guy didn't have the tire in stock so I took the car to a tire place that sold the tire I needed. They also would not accept the warranty that I had purchased on the car for the same reason. The warranty was not worth it. I called Suncoast and spoke with the guy in the finance office who sold me the warranty. He tried to convince me not to cancel it. I asked numerous times to cancel it. He said he would. Weeks went by and I heard nothing so I called and spoke with him again. He again tried to convince me to keep the warranty. He said it could take up to three months to cancel. Seemed a little ridiculous but I nonetheless waited. I heard nothing. After a few months, I contacted one of the managers at Suncoast and explained I wanted to cancel the policy. He said I needed to complete a cancellation form, something that I had not done the other two times I tried canceling. He emailed me the cancellation form which I signed and emailed back. He said he would cancel the policy. Again, nothing. I emailed asking why the policy still hadn't been cancelled. He said he had submitted the paperwork. I waited months and still the policy had not been cancelled. I tried cancelling the policy since August and it was now February. I contacted the warranty company directly and told them what has been going on for over six months. They apologized profusely. The company rep explained to me that the dealership is the one who creates and cancels the policies. This whole time, Suncoast was deliberately and intentionally not cancelling my warranty policy. They had to refund me 4000 dollars for the warranty and I assume that they kept stalling for this reason. Beware of the unethical and shady business practices of Suncoast. More

Zero stars. Let me save you the expense and hassle from doing business with Suncoast - I would never buy/lease a car here (or with any Dodge Ram, Jeep, Chrysler) Let me save you the expense and hassle from doing business with Suncoast - I would never buy/lease a car here (or with any Dodge Ram, Jeep, Chrysler) or bring it here for service. If you buy a car here they are admittedly (Jeff stated) selling programs for maintenance, oil changes, etc that they will not honor or are having problems honoring (sometimes it's covered, sometimes it's not - even though I paid for this program). Every time I have gone in for routine oil change maintenance, I have to go thru being harassed by the service department specifically Tami Mitchell - Service Advisor who seems to enjoy being confrontational, gas lighting customers, and name calling. Today Tami Mitchell yelled at me and called me a "Dick" in front of her manager Ryan while Ryan said nothing to her. Then I spoke to the other Manager Jeff who once again did nothing, offered no apology for being verbally abused by Tami Mitchell, and was unwilling even at that point after all that, still did not offer to uphold my service program certificate for a simple oil change. I went over to the sales department to find the General Manager or owner and again was given back to service department. It was only when I called from home to ask for the owner was I given the name Wayne Schmidt. I was told he was made aware of the situation but still have not heard from him and again I left my contact info. My lease is up in a couple months and I'll be switching to a reputable brand and dealership with ethics and honesty and treats customers with dignity and respect. They continue to claim that this is a third part issue, but it was Dodge Chrysler Jeep Ram that sold the program to me in the finance office. No customer deserves this treatment or to be duped by this "Car Care Service Plan" More