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Sundance Chevrolet - Service Center

Grand Ledge, MI

4.9
21 Lifetime Reviews Review Dealership

21 Reviews of Sundance Chevrolet - Service Center

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January 16, 2021

"George berry is the best took care of all the banking..."

- Kyle

George berry is the best took care of all the banking info and went ubove and beyond expectations of perfeshionalism waiting patiently for my insurance check too come in from my total loss claim holding the vehicle for 2 weeks

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Recommend Dealer
Yes
Employees Worked With
June 05, 2020

"Dont have many words but Troy did something I think he..."

- mrpasley2026

Dont have many words but Troy did something I think he couldn't do, but he did. He gotten me into a car i really wanted. He did an awesome job. Thank you Troy.

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Recommend Dealer
Yes
Employees Worked With
January 03, 2020

"My new impala is great!"

- mcgramps

Jessica was a great resource in finding the Impala closest to what I wanted. She was very knowledgeable in options and current programs. This made the new car experience even more fun! Joseph (in the service department) has been, and is, determined to solve a wheel balance problem to my satisfaction. The tire problem was solved with 4 new tires with oversight by Joseph Bruder in the service dept..I am completely happy with the work and will recommend Sundance to all! Thanks team!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Joseph Bruder in the service department
June 26, 2019

"Awesome service, accommodating"

- Julie300

I purchased a new to me used vehicle which had a couple of issues. Between Sam the sales manager and Ray the service technician they are taking great care of me. They have been very accommodating to my work schedule and providing me with a ride to work and then a loaner car so that they can take care of my vehicle. Great personal and professional service. That you Sundance!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Colt Hanks
April 24, 2019

"Service 5 star"

- Apolihonki

I had a nail in my tire and I brought it in to Sundance. Mark Anderson works here which is why I brought my car here. Absolutely amazing service! As soon as they pulled my car in, and Dan from Security Auto Glass approached me to let me know that I can get the chip in my windshield fixed covered by insurance. I have never had anyone from the usual dealership I take my car to offer that service! I will definitely be coming back!

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Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Dan(security auto glass)
April 22, 2019

"Building Relationships in Grand Ledge"

- STEVEMARTZKE

Terry Hanks stopped to say hello and thanked me for purchasing another vehicle from him. Jon V. double checked on me too. Both men are very busy. Great to see business is good in Grand Ledge!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Schutt. Jay in service. Cam Ridley. Terry Hanks and Jon V.
April 18, 2019

"Regular vehicle maintenance "

- JimG

The staff are helpful and knowledgeable They are also friendly which makes for a good experience. I like the service department staff and the way they explain things

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony in service
March 19, 2019

"Shane "

- AMaldonado

HE was so helpful for my needs. I did not plan to buy a car at all but my old one was ready to be traded in and Shane was there every step of the way!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron Clark! Service Department! I love Ron! Wouldn't go to anyone else for my service needs!
February 15, 2019

"Thank you General Manager "

- Irma38

After experiencing some troubles with my vehicle, it is now highway ready. Thank you GM for taking care of me, so far so Good and very likely I will be back 👍🏽

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Recommend Dealer
Yes
Employees Worked With
December 29, 2018

"Service Department Audit and Visit"

- shadows411

I recently purchased a new vehicle from Sundance Auto. As part of the purchase I added on a treatment of undercoating, rust proofing and interior protection treatment. This was an additional purchase at just under 600.00 I dropped my car off at 8:30 am, and picked it up afternoon, the next day. Upon inspection I found several blemishes (photos taken but not posted) in the sealant on the outer body. It looked horrible. I showed this to the service manager handling my case. The service manager was willing to take the car back and have it touched up. Unfortunately I was in a hurry and did not have the luxury to sit and wait for longer periods. I was already under pressure to leave, as my wife was asked to remove my other vehicle off the property because they needed the space she was in, to treat other customers. I was appalled at this. There were no other places to park, My wife was not blocking traffic (I parked this vehicle myself), it was out of the way. I find treatment like this very unprofessional and has discouraged me from ever returning to this dealership. It appalls me that Sundace thinks so little of customer service, that they treat us like stupid cattle. That is my story. Over all I would rate the quality of work at low quality, because of all the blemishes. Quality of customer service as a low because of the way they treated my wife. I liked the fact the manager was willing to take the car back to make things right. But I should not have had to go through this experience at all. With the huge amount of money customers spend at Chevy dealerships, we should have minimal, professional high quality treatment and high quality service when getting our vehicles serviced for any reason.

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Recommend Dealer
No
Employees Worked With
Service Manager
1
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