My recent experience at Mack Massey was made
exceptionally enjoyable by Bob Nicely. At first I went in to the dealership looking to trade in my 2010 Jeep Wrangler Sahara for a new one. While I w
exceptionally enjoyable by Bob Nicely. At first I went in to the dealership looking to trade in my 2010 Jeep Wrangler Sahara for a new one. While I was there I met Bob and he was very focused on customer service. I appreciated the effort he put forth in figuring out what I wanted and initiating the search for my new Sahara. To my surprise, he called me a few days later and was excited about a Moab edition they had received at the dealership. He warned me that it wasn't the color I was looking for, but it was worth my time coming in to see it. Sure enough, I took the time to look at the Moab and even though it was black, I actually started considering the possibility. The more I thought about it, the more the Moab grew on me. Bob did an amazing job of keeping on me about the Moab, but unfortunately I missed out on it by one day. Some other lucky guy had come in a day before me to take the Moab to Oklahoma. Although I was discouraged for not acting sooner, Bob was enthusiastic about finding another for me. Two days later, he did just that. He found a Moab for me in Arizona that was even better than the one I missed out on and followed up to make sure a dealer trade happened in order to get my Moab here. As much as I had told myself that I would never own a black vehicle, I am now the proud and happy owner of a black Moab and it was all thanks to the hard work and dedication by Bob Nicely.