Sunland Park Chrysler Dodge Jeep RAM

BUYERS BE AWARE!!!!!!! Found what I thought was a nice used truck on car guru at this dealership. Contacted the dealership about my non working trade. I live 4hrs away in the next state. They promptly got back in touch. Told me to bring my trade. Brought my trade in tow. We had an agreed amount on trade. The truck I went to see was not cleaned for viewing. When asked why. The response was idk by Rose. But she knew I was on the way for at least 4hrs prior to see the truck. Since it’s cosmetic. I let that go. The used car manager (Luis), sales person (Rose), and a tech from the mechanic Made claims of putting it up on rack and inspected the truck. I was told by (Luis) if any issues were to arrive from the truck, he would “help” me. I should have got this in writing. Because after the purchase. On my way home truck broke down before I got home. Had to wait for a tow truck to pick it up. Took it to a transmission shop. It needs a rebuild costing $2500-$2900 if major components are damaged. I have contacted Luis and he said he will help and never got back to me other than to say you signed the papers and I have to get it towed back there 4hrs away in order for him to help me instead of offering to assist in fixing the truck. Even accused me of doing something to the truck I just bought. This was on June 3rd. It broke down the same day. When asked to help pay for the tow since I never made it home and do not possess the title. He said he would Ask his Gm and get back to me in 5 mins. Never called back and won’t return my calls. These people are low down shady individuals. Who will lie to you and have others there lie to get you for your money. Then treat u like your worthless. You would think a place as established as this and sells 70k vehicles as they do; would have inspected their stock and not sell trash to their customers. expecting the customer to take the blow. I even asked Luis to meet me half way. No response from management or anyone to ask if I’m ok or need anything. I would not trust them. They lied about everything to convince me to buy this truck. I should have trusted my gut. Don’t make the same mistake as I did. I’m African American as well. I’m hoping that had nothing to do with the bad deal I have been given or the treatment I have received from this dealership. I have given them ample opportunity to make this right. But they will not do so. They are waiting out to just stiff me on this purchase. Don’t trust this place!!!!

Called in scheduled an appointment. Got it the next day. Took bout an hour to get the diagnostic back. They said they would take care of it but end of day.

The sales team was easy going. Not pushy at all. Finance was sneaky as usual. But what bugged me the most was them not giving me a full tank of gas on a $60000 truck.

Just moved here from NY, and had to have my vehicle serviced twice 1) oil change 2) recall. Both times I dealt with Rafael which in my opinion is definitely an asset to this location! Thank you again Rafael!

My salesman always made sure I was happy and had amazing costumer service. Even when I decided on another vehicle he worked with me to get a good price.

Sales Rep was on point with what we wanted and were looking for. Left home with what we wanted and I liked the fact that we didn't have to be at the dealership all day. It was great customer service and the closing was also fast and great! We will definitely come back in the future!

Overall great service with the exception with the tires after they were rotated the tire pressures weren’t adjusted. I keep my rear tires at one pressure the front at another pressure (towing trailer) and found the pressures weren’t adjusted. Otherwise satisfied with service.

Excellent service and my vehicle was completed in a timely manner. Anytime I need any service done this is my dealership of choice because of the great service.

Was in and out in about an hour! Even had time to discuss some stuff with the guys in the parts department. They take excellent care of their customers!

Sunland Park Jeep provided an immediate response to a recall. Parts were readily available, appointment made in no time and executed as planned. Great job!