Sunland Park Chrysler Dodge Jeep Ram Fiat

Mack Massey has a poorly run Service Department. I wouldn't trust them with anything more than an oil change. Maybe their technicians can at least figure out how to do that. wouldn't trust them with anything more than an oil change. Maybe their technicians can at least figure out how to do that. More

I bought a truck from this dealer a year ago. The truck I wanted was on the website, but not on the lot. The sales rep assured me that it was available for purchase as new and wanted to establish a purcha I wanted was on the website, but not on the lot. The sales rep assured me that it was available for purchase as new and wanted to establish a purchase price without showing me the vehicle. I thought it was odd that I was being asked to put forth a purchase price before I even saw the vehicle, but it was new and surely what could be wrong. We agreed upon a price and they asked if I wanted to go through with the purchase, and I said I did. I live 200 miles away and came to town with my family for a couple of days so staying one more day to get the vehicle was no big deal. The next day they informed me that they could not get the vehicle, because it was at the owners house. They said we would complete the sale and give me another vehicle to drive home and then exchange the vehicle in a couple of days. I said this would be o.k. While filling out the paper work they had the wrong vehicle on the purchase order and refused to provide the lending terms of agreement for an Ally bank loan. Ally bank was offering an additional $1000 of the purchase price, and I have a bad habit of trading early. Every thing was finally corrected, but not until after the sales rep of rudely, verbally berated in front of me. Once all the paper work was done we were given a different vehicle to drive home. This is when they asked if we would be able to drive the 200 miles back, that is one way, to exchange the vehicles in two days. I informed them I had to work, and so the asked if my wife with a one year child would do it. I elected not to take a dump on my family and told them no. We finally agreed upon a half-way point six days later. On the way out of town the dealer called us and asked if we could bring the vehicle back. They said that some one else was buying the vehicle and we were given our old vehicle back. I spoke with the general manager about the issues, but he did not care. I got a lot of that's to bad, but we got your money and we're happy responses. On a separate occasion the vehicle had to be brought back for warranty work. This time my wife with the now two children dropped the vehicle off and were given a ride back to the hotel. After being dropped off they were informed that the dealer would not be able to pick them up. They needed to find their own way back to the dealer to recover their vehicle with a factory defect. I managed to find a ride in a town that I do not live in to the dealership. Once again I spoke to the manager about the poor quality of service and the total lack of concern for my families well being. The response was that that is how they do business. You may be able to haggle your way into a fair deal on a vehicle at this dealer, but watch your back. They will try to get you. More

Great Sales Staff and Management: Kudos to Mr Vasquez and Mr Phillips for Helping Me. Owner of a 2011 RAM 1500 and 2011 Durango R/T 5 Star Dealer and Mr Phillips for Helping Me. Owner of a 2011 RAM 1500 and 2011 Durango R/T 5 Star Dealer More

Best dealership in town! Very courteous and professional bought my first Jeep from them and the only place I take it to get maintenance. Can't wait to get in there and see Fiat! bought my first Jeep from them and the only place I take it to get maintenance. Can't wait to get in there and see Fiat! More

I had a very pleasant experience while purchasing my first vehicle from Mack Massey. Travis York was my salesperson and he was very knowledgeable and did an excellent job finding me exactly what I was l first vehicle from Mack Massey. Travis York was my salesperson and he was very knowledgeable and did an excellent job finding me exactly what I was looking for. Everyone I dealt with was very helpful and courteous. I would definitely purchase another vehicle from Mack Massey and I highly recommend this dealership to others! More