Sunrise Buick GMC at Wolfchase

Bought a new 2018 Buick Encore The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer. Mark Eaves is the best salespe The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer. Mark Eaves is the best salesperson! He doesn’t oversell and bug you but he is informative with a wealth of knowledge. He is personable and efficient, we were not “waiting” around. I will recommend Sunrise Dealership and Mark often! Thank you!!! More

Haggle free! We can raise the price, But I can't lower I can only give a one star rating because their isn't a lower one that will allow me to leave a comment. I visited the dealership to buy a new 2018 B I can only give a one star rating because their isn't a lower one that will allow me to leave a comment. I visited the dealership to buy a new 2018 Buick Encore and noticed a used truck. The sales person gave a price on the truck. I drove the vehicle and liked it enough to park it up front. This sales guy has bagged 2 sales. I get out of the truck and he says he has made mistake; the vehicle is $4,000 more than he first stated. But he could still sell me a Buick Encore. I walked out. He lost 2 sales. I came back a couple of days later to be greeted by another sales agent. I explained what occurred earlier. He worked a price and all we need to do is have my wife come in and choose a color. Next day, she chose a color and test drove it. Upon our return to the office, we were presented with a document that stated the price from the previous day. Moments later, we were notified the new price was $1500 higher than the previously stated price. I looked at the agent and said " Again! I clearly stated what occurred earlier" started to leave. He wanted me to wait; he could get his manager. The manger stated he couldn't sell the vehicle at that price. Stated its still a good deal. Deals that leave a bad feeling in your gut are never good. Maybe he didn't want to sell to me. No haggle! HA! No ethics! No sale! Name a business that wouldn't honor a price on item and you'll find a business to avoid. Wanted: An ethical dealership! More

Poor Communication / Poor Service / Poor Customer Care TO SOMEONE EMPOWERED TO CREATE CHANGE (You - the consumer): Background: I had a poor experience with this dealership in May of 2016. Our 2008 Buic TO SOMEONE EMPOWERED TO CREATE CHANGE (You - the consumer): Background: I had a poor experience with this dealership in May of 2016. Our 2008 Buick Lucerne had a dead battery, and the service department replaced the battery. When I picked the car up and got home, I checked the work. The battery compartment is under the rear seat – when I inspected, the entire area under the seat was dirty and littered with debris. More importantly, the battery terminals were severely corroded and I questioned whether or not we actually received a new battery at all. When I returned the car, Paul Baggett (Service Manager) observed the work with me and told me that the battery was new, but the terminals had not been cleaned prior to installation of the new battery (or the area simply vacuumed of debris). He agreed that the terminals should have been cleaned. While Paul offered to fix the problem, this level of quality was quite unacceptable to me. Did no one check this work prior to returning to the customer? Is it not good practice to clean battery terminals in general…let alone when a customer pays for a new battery? Is this an extra service, or just simply quality service? Based on this experience, I did not return to the service shop until just recently. Present Issue: SAME 2008 Buick Lucerne…vehicle began to overheat on the Freeway. We had it towed to this dealership out of convenience (though I had some reservations). Tracy Davis (Service Advisor) met me at the service garage and took possession from the wrecker. Tracy called me later that day to inform me that the vehicle needed a new water pump and motor mount (estimate of about $1000 labor and parts). I approved the work. This was on a Friday afternoon. Tracy informed me the work should be completed by Saturday close of business. I called Saturday around 2:30 PM for an update and was told that the Service Department was closed until Monday morning. I was quite upset, as this was a surprise to me. After multiple pleading attempts for someone to let me know what was going on with my vehicle, I was transferred to a Sales Manager (Steven – Cell Phone # 268-0942). He was quite rude and told me he had no information about my vehicle. He stated, “I’ll do some research and call you back. Just so you know, I’m not the kind of guy that says he’s going to call you back and doesn’t call you back.” He never called me back…and I doubt he even looked into the matter (Based on that interaction alone, I will NEVER purchase any vehicle from this dealership, and advise anyone who will listen to do the same. My mother has driven a Buick for years, purchased her last Buick from this dealership, but will go to the competition for her next car.) When we picked up the vehicle on Monday, the price was higher than quoted due to a coolant flush that I did not authorize (in fact, the invoice states that it was an added operation by Tracy Davis – I never authorized that). There were some good neighbors at the dealership at the time, so I did not want to cause a scene at the cashier counter (figured I would fill out the survey that I knew would come). Problems with this issue: 1. Tracy Davis never called me on Saturday to let me know the vehicle would not be ready. If this were known, I would have rented a vehicle or inquired about a loaner. 2. Extra work was done on the vehicle not authorized by me. 3. Steven (Sales Manager) outright lied to me. But wait, there’s more: One day later, this vehicle overheated again. After $1300 and a poor experience, the problem was not fixed. I called and spoke with Paul Baggett (still there apparently, and still having problems with quality service care). He set up a towing service. This towing service took half the day to deliver the vehicle to the dealership (maybe not the dealer’s fault, but I had to continue calling to receive updates on this). Once the car arrived at the dealership, it was discovered that the coolant elbow on the intake manifold needed replacing – apparently something that should have been done with the original repair. Missed work due to this and we were without a vehicle for another two days. When we picked up the vehicle on Wednesday, there was no attempt to apologize for this horrendous experience – simply the invoice, the keys, and a handshake. Problems with this issue: 1. Not having automotive experience, it makes me question whether I needed all the work done originally. Was the problem simple all along, and I was fleeced for extra repairs? 2. If the problem was related to the original repair, why wasn’t it done correctly the first time? Do you realize what a severe inconvenience it is to go through this twice in one week – especially after spending such a great deal of money? Where is the quality control? 3. Where is the customer communication? Why did I have to call the dealership to receive an update EVERY TIME? Overall, it seems there are some significant opportunities for improvement at this dealership (Service and Sales) as it relates to the customer experience. As stated above, I cannot in good conscience patronize this business ever again…would you? More

Untrustworthy My friend had an untrustworthy experience with this company. Once you break trust, what do you have left? My friend, who is not on fb, did an online i My friend had an untrustworthy experience with this company. Once you break trust, what do you have left? My friend, who is not on fb, did an online inquiry about a vehicle. He was contacted the next day and informed that because he did an online inquiry, if he came and financed a vehicle that day, he was to receive $250. After going through the process of financing a vehicle that night, he was getting the run around. He kept getting deferred to other people. He is a month out from financing the vehicle and still hasn't gotten it. My friend believes this is bad and false advertisement. BE CAREFUL DEALING WITH THESE PEOPLE. THEY MAKE FALSE PROMISES AT SUNRISE WOLFCHASE. Ryan, the head man there, was very unprofessional and rude. This is bad business. More

Best place to buy Outstanding place to buy a vehicle. Staff is friendly and knowledge. Very professional and make buying a great experience. Highly recommend. Ask for B Outstanding place to buy a vehicle. Staff is friendly and knowledge. Very professional and make buying a great experience. Highly recommend. Ask for Bob Plakon. Best place I have ever bought a vehicle from. More

Yukon XL This dealership was great! Everyone was so friendly and helpful. They tried to make the process as fast as possible! Will def return in the future! This dealership was great! Everyone was so friendly and helpful. They tried to make the process as fast as possible! Will def return in the future! More

Poor Service! I traded my Dodge challenger in for an older pickup that they had on the lot used so that I could eliminate car payments. The salesman (Rob) was find I traded my Dodge challenger in for an older pickup that they had on the lot used so that I could eliminate car payments. The salesman (Rob) was find to deal with, couldn't gotten a better guy! The issue is with the service dept. and communications. When we did the outright trade for the vehicles, there was a check engine light on the truck display and the airbag light was on with the message "service airbag". The manager (Jeff) told me that he would take care of the 2 lights/problems when I make the appointment. 3 weeks later I make the appointment for the service. I dropped it off Thursday night, they gave me a loaner and told me that it'd be ready Friday afternoon. I get to work on Friday and early morning I get a call from service manager (Paul) stating that the manager (Jeff) did not agree to fix the truck repairs and that I need to come back in to talk to him. I drove to the dealer next afternoon and my truck was still taken apart. I spoke to the manager (Jeff) and he told me that he didn't remember making the agreement with me. By the time our conversation that we had ended, he (Jeff) told the service manager (Paul) that they can go ahead and fix the issues. So with the truck taken apart on Friday afternoon, they told me to take the loaned back home and pick up my truck on Saturday afternoon. This repair was to diagnose and order the airbag module on the passenger side and to replace or fix what is causing the check engine light. This was diagnosed to be the Vent solenoid and Knock Sensors. While I was there I asked the service manager (Paul) to get me a price on a fog light and pigtail so that I can put it on myself. He put the order in for those 2 parts. Saturday afternoon I show up to pick up the truck and had to wait 3 hours. They told me they had to order the airbag module and that it'll take about a week to get it in. I told them to call me when they get it and we'll reschedule. I get out to the truck to leave and the check engine light is sill on! I figured since I will be coming back to have them replace that airbag module that they'd clear or find out why the check engine light is still on. Week later on a Monday, I get a call stating that the airbag module is in as well as the fog light came in. I make the appointment on Monday to drop the truck off Friday afternoon for Saturday morning work. I get to the dealership Friday drop it off and confirm all the issues. they guy didn't take any notes and didn't seem like he was even listening to my concerns. I handed him the keys and hoped for the best. Saturday I head down to the dealership with no loaner to pick it up. I get there and find out that they haven't even started it yet. I told them that I was waiting for it. 3 more hours go by and I get called to the counter. On the repair bill they said they replaced the 2 knock sensors, gasket, solenoid and wire, airbag module. I then get asked the total for the fog light and pigtail harness which should have been about 125.00 or so. The cashier said to me..."281.21". I asked them if they put it in and she called the service guys and he told her yes that they put the fog light in which is NOT what I asked 2 times for. I said fine and I'll pay it. Just wanted the truck out of the facility ASAP! So I 'm feeling good at this point that I'll go to my truck and all lights will be cleared. I start it up to find the airbag light is taken care off BUT the check engine light is STILL ON! What the heck! I'm not sure if I am being lied to about having the issues fixed or I they are just "clearing" the codes temporarily so get me on my way. What kind of service department would drive a vehicle out of their bays with the engine light still on. Wouldn't the tech ask himself maybe the customer wants this light off, why is it still on? doesn't seem like they care at all! I will not buy or take any of my vehicles to them EVER! I will also be spreading the word whenever and however I can. More

Shop Click Drive/ No Hassle I purchased a 2016 GMC Sierra Denali with a smooth transition. The price quoted through email by Antionette Mittons was the price and monthly payment I purchased a 2016 GMC Sierra Denali with a smooth transition. The price quoted through email by Antionette Mittons was the price and monthly payment I received at the end of the deal. Matt Hill (Sales Consultant) displayed professionalism, knowledge, honesty and patience. Everyone staff member that I dealt with was very courteous and nice. No one there was applying pressure tactics. I really enjoyed my experience there. More

They don't stand behind their vehicles. I bought a truck from them and the radiator busted 3 days later. I called the guy who sold me the truck and he said he would call me back to discuss f I bought a truck from them and the radiator busted 3 days later. I called the guy who sold me the truck and he said he would call me back to discuss fixing it. He is now avoiding my phone calls. I contacted the manager up there and was told that ant repairs were my responsibility. I understand that vehicles break down, but not 3 days after purchasing it. That is not a coincidence. Do not purchase a vehicle here. Their concern is with making a profit. They don't care about customer satisfaction. More

BIGGEST mistake EVER I went shopping for a vehicle online and fell in love with the Acadia. Naturally I preferred a used one and sent a request to get a price and see abou I went shopping for a vehicle online and fell in love with the Acadia. Naturally I preferred a used one and sent a request to get a price and see about potentially trading in my charger. I spoke with Daniel on the phone who was great. He instructed me to see Lee when I arrived the next day. When I arrived I was reassigned to Mark who at first seemed to be extremely helpful and catering in describing everybody about the process and the perks of the Gmc Acadia. I was excited and ready for whatever. To my surprise I was told that I would get a better deal if I traded in my car for a new one instead of the used one. So I agreed. I was told that everything was set except for a copy of my mother's check stubs to complete the deal. After that I waited and waited and waited. You would have thought that I was selling the car instead of them. Almost 2 weeks into the deal, after many failed text messages and phone calls to Mark I decided to call the Finance Department and spoke with Bethany who reported that she would call me back and she did but reported that she would call me back the next day and didn't. Finally the verdict came back that I was approved for "$32,000" but I could not get the acadia due to my trade would have me upside down in payments. Unfortunately the cars that they had were that I wanted. Finally I set my sites on the Equinox and was told that they did not carry that particular truck. When asked if I was allowed to get it from another Sunrise (3 in town). I was told yes I could just ask for Christa. Needless to say they ran my credit and my mother's credit again to attempt to get me approved for the Equinox. The salesman Steven was great but the same person that worked on my deal at the Wolfchase location apparently worked at all 3. My complaint was why do I have to run my credit and my mom's credit again if they are all affiliated. I was told that they are not so I complied to see what deal I could get because since it's the same Finance person then this should be easy. No it wasn't, I was offered a deal for a used equinox with $40, 000 miles and I would have to keep my charger instead of trading it in. What happened to the approval for the $32, 000? Well your guess is good as mines because it apparently never existed. This has by far have been the worst experience in my life. I would never come back to either of these places. I went to a car dealership in Mississippi and they got me in a 2015 Equinox for so much less than what I was offered here. Now I have to pay to clean my credit up and my mother's because they ran our credit over and over and over again. More