Sunrise Buick GMC at Wolfchase

My service experience was awful and disrespectful of my time and business. I waited for 2 hours as my truck sat there with the service completed, because no one felt it was important to return my keys so t time and business. I waited for 2 hours as my truck sat there with the service completed, because no one felt it was important to return my keys so that I could check out. My business and time was obviously of no concern for this department. The service manager was unavailable for a comment and I have yet to receive a call back at my request, because of this incident. What makes it worse is that I was not the only person that this happened too. They gave someone else a free car wash because of their poor customer service. More

Awesome Experince... Thank You Johnny Young and Sunrise I went here to help a friend who was looking for a used vehicle. Johnny Young took the time on Saturday evening to show us the vehicle, take us on a t I went here to help a friend who was looking for a used vehicle. Johnny Young took the time on Saturday evening to show us the vehicle, take us on a test drive and make sure she was able to see all of her options at the dealership and was never pushy. She was able to drive home in a Tahoe that she loves!! I highly recommend Sunrise Buick GMC. Thank you for everything!! More

Excellent Service.!!!!! I received Premium Service when I came on the premises. My Sale Person was Antionette and she was open to all of my concerns and buying questions. S I received Premium Service when I came on the premises. My Sale Person was Antionette and she was open to all of my concerns and buying questions. She was patient, knowledgeable, a great listener to my callouts and assisted me with features that I was not anticipating. I purchased my new car, the beautiful, luxury, and fully equipped 2018 Buick Avenir Enclave. I have received so many compliments on this car as it is a new style, and I love driving it. It was great to have a lady's opinion on what I was looking for and I appreciate it!!!!!!!. More

New car on rainy day with great service Steven was patience thoughtful and help me get the best vehicle for me at the right price. He was very knowledgeable of the vehicles and their functio Steven was patience thoughtful and help me get the best vehicle for me at the right price. He was very knowledgeable of the vehicles and their functions and gadgets. More

Bought a new 2018 Buick Encore The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer. Mark Eaves is the best salespe The very best experience I’ve ever had at a car dealership! I’ve bought 7 new cars so I’m an experienced car buyer. Mark Eaves is the best salesperson! He doesn’t oversell and bug you but he is informative with a wealth of knowledge. He is personable and efficient, we were not “waiting” around. I will recommend Sunrise Dealership and Mark often! Thank you!!! More

Haggle free! We can raise the price, But I can't lower I can only give a one star rating because their isn't a lower one that will allow me to leave a comment. I visited the dealership to buy a new 2018 B I can only give a one star rating because their isn't a lower one that will allow me to leave a comment. I visited the dealership to buy a new 2018 Buick Encore and noticed a used truck. The sales person gave a price on the truck. I drove the vehicle and liked it enough to park it up front. This sales guy has bagged 2 sales. I get out of the truck and he says he has made mistake; the vehicle is $4,000 more than he first stated. But he could still sell me a Buick Encore. I walked out. He lost 2 sales. I came back a couple of days later to be greeted by another sales agent. I explained what occurred earlier. He worked a price and all we need to do is have my wife come in and choose a color. Next day, she chose a color and test drove it. Upon our return to the office, we were presented with a document that stated the price from the previous day. Moments later, we were notified the new price was $1500 higher than the previously stated price. I looked at the agent and said " Again! I clearly stated what occurred earlier" started to leave. He wanted me to wait; he could get his manager. The manger stated he couldn't sell the vehicle at that price. Stated its still a good deal. Deals that leave a bad feeling in your gut are never good. Maybe he didn't want to sell to me. No haggle! HA! No ethics! No sale! Name a business that wouldn't honor a price on item and you'll find a business to avoid. Wanted: An ethical dealership! More

Poor Communication / Poor Service / Poor Customer Care TO SOMEONE EMPOWERED TO CREATE CHANGE (You - the consumer): Background: I had a poor experience with this dealership in May of 2016. Our 2008 Buic TO SOMEONE EMPOWERED TO CREATE CHANGE (You - the consumer): Background: I had a poor experience with this dealership in May of 2016. Our 2008 Buick Lucerne had a dead battery, and the service department replaced the battery. When I picked the car up and got home, I checked the work. The battery compartment is under the rear seat – when I inspected, the entire area under the seat was dirty and littered with debris. More importantly, the battery terminals were severely corroded and I questioned whether or not we actually received a new battery at all. When I returned the car, Paul Baggett (Service Manager) observed the work with me and told me that the battery was new, but the terminals had not been cleaned prior to installation of the new battery (or the area simply vacuumed of debris). He agreed that the terminals should have been cleaned. While Paul offered to fix the problem, this level of quality was quite unacceptable to me. Did no one check this work prior to returning to the customer? Is it not good practice to clean battery terminals in general…let alone when a customer pays for a new battery? Is this an extra service, or just simply quality service? Based on this experience, I did not return to the service shop until just recently. Present Issue: SAME 2008 Buick Lucerne…vehicle began to overheat on the Freeway. We had it towed to this dealership out of convenience (though I had some reservations). Tracy Davis (Service Advisor) met me at the service garage and took possession from the wrecker. Tracy called me later that day to inform me that the vehicle needed a new water pump and motor mount (estimate of about $1000 labor and parts). I approved the work. This was on a Friday afternoon. Tracy informed me the work should be completed by Saturday close of business. I called Saturday around 2:30 PM for an update and was told that the Service Department was closed until Monday morning. I was quite upset, as this was a surprise to me. After multiple pleading attempts for someone to let me know what was going on with my vehicle, I was transferred to a Sales Manager (Steven – Cell Phone # 268-0942). He was quite rude and told me he had no information about my vehicle. He stated, “I’ll do some research and call you back. Just so you know, I’m not the kind of guy that says he’s going to call you back and doesn’t call you back.” He never called me back…and I doubt he even looked into the matter (Based on that interaction alone, I will NEVER purchase any vehicle from this dealership, and advise anyone who will listen to do the same. My mother has driven a Buick for years, purchased her last Buick from this dealership, but will go to the competition for her next car.) When we picked up the vehicle on Monday, the price was higher than quoted due to a coolant flush that I did not authorize (in fact, the invoice states that it was an added operation by Tracy Davis – I never authorized that). There were some good neighbors at the dealership at the time, so I did not want to cause a scene at the cashier counter (figured I would fill out the survey that I knew would come). Problems with this issue: 1. Tracy Davis never called me on Saturday to let me know the vehicle would not be ready. If this were known, I would have rented a vehicle or inquired about a loaner. 2. Extra work was done on the vehicle not authorized by me. 3. Steven (Sales Manager) outright lied to me. But wait, there’s more: One day later, this vehicle overheated again. After $1300 and a poor experience, the problem was not fixed. I called and spoke with Paul Baggett (still there apparently, and still having problems with quality service care). He set up a towing service. This towing service took half the day to deliver the vehicle to the dealership (maybe not the dealer’s fault, but I had to continue calling to receive updates on this). Once the car arrived at the dealership, it was discovered that the coolant elbow on the intake manifold needed replacing – apparently something that should have been done with the original repair. Missed work due to this and we were without a vehicle for another two days. When we picked up the vehicle on Wednesday, there was no attempt to apologize for this horrendous experience – simply the invoice, the keys, and a handshake. Problems with this issue: 1. Not having automotive experience, it makes me question whether I needed all the work done originally. Was the problem simple all along, and I was fleeced for extra repairs? 2. If the problem was related to the original repair, why wasn’t it done correctly the first time? Do you realize what a severe inconvenience it is to go through this twice in one week – especially after spending such a great deal of money? Where is the quality control? 3. Where is the customer communication? Why did I have to call the dealership to receive an update EVERY TIME? Overall, it seems there are some significant opportunities for improvement at this dealership (Service and Sales) as it relates to the customer experience. As stated above, I cannot in good conscience patronize this business ever again…would you? More

Untrustworthy My friend had an untrustworthy experience with this company. Once you break trust, what do you have left? My friend, who is not on fb, did an online i My friend had an untrustworthy experience with this company. Once you break trust, what do you have left? My friend, who is not on fb, did an online inquiry about a vehicle. He was contacted the next day and informed that because he did an online inquiry, if he came and financed a vehicle that day, he was to receive $250. After going through the process of financing a vehicle that night, he was getting the run around. He kept getting deferred to other people. He is a month out from financing the vehicle and still hasn't gotten it. My friend believes this is bad and false advertisement. BE CAREFUL DEALING WITH THESE PEOPLE. THEY MAKE FALSE PROMISES AT SUNRISE WOLFCHASE. Ryan, the head man there, was very unprofessional and rude. This is bad business. More

Best place to buy Outstanding place to buy a vehicle. Staff is friendly and knowledge. Very professional and make buying a great experience. Highly recommend. Ask for B Outstanding place to buy a vehicle. Staff is friendly and knowledge. Very professional and make buying a great experience. Highly recommend. Ask for Bob Plakon. Best place I have ever bought a vehicle from. More

Yukon XL This dealership was great! Everyone was so friendly and helpful. They tried to make the process as fast as possible! Will def return in the future! This dealership was great! Everyone was so friendly and helpful. They tried to make the process as fast as possible! Will def return in the future! More