Sunrise Ford - Service Center

Timely check in, service started immediately, in and out in just a little over an hour. in just a little over an hour. More

Everyone was professional, friendly and did keep me informed. I did not have an appointment but they did the service very quickly. informed. I did not have an appointment but they did the service very quickly. More

My advisor immediately was super attentive, and was very nice ans friendly! Making my experience very enjoyable! nice ans friendly! Making my experience very enjoyable! More

Always a pleasure to deal with Sara Haney who is the anchor of your service department anchor of your service department More

The quoted costs for repairs are just ridiculous - they also performed two recall services. Two week later the recall repair for the pillar applique blew off on the highway- I brought it back in and they also performed two recall services. Two week later the recall repair for the pillar applique blew off on the highway- I brought it back in and they stated that "they had to order the parts". Been over a month now and nothing. I find it hard to believe that Ford doesn't have the part in their network. Also, they were supposed to *replace* the pillar part (known issue with Explorers), they merely lifted it and put the original back on as evidenced by the dry rotted tape that was left under where the part used to be the vehicle. The two pillars were fine 7+ years and they touched it and now I am driving around with one finish piece missing and nothing in the way of resolution. Gee, thanks More

Professional, clean, knowledgeable, friendly I had an overall positive experience. Staff was friendly, knowledgeable, and professional. overall positive experience. Staff was friendly, knowledgeable, and professional. More

Professiona ,l they solved the problem. by ordering my parts and having him there by the next day. Thank you. Samantha was a lot of help by ordering my parts and having him there by the next day. Thank you. Samantha was a lot of help More

Rude and disrespectful people in service department. Will not go back there again. I will drive out of my way to go to another Ford dealership. Will not go back there again. I will drive out of my way to go to another Ford dealership. More

Trevor should get a raise. Great asset to the service department. I will come back because of the quality of care he gave me. I was getting a lot of work done and he checked Great asset to the service department. I will come back because of the quality of care he gave me. I was getting a lot of work done and he checked to see if I was "okay or needed anything while I waited. great kid. More

Didn’t do what need to be done the first time have to go back back More