Sunrise Ford - Service Center

Vehicle salesmanship is good. Service department could be better. Last visit to service department resulted with no work done to Vehicle. Had to speak to assistant svc Mgr who s Service department could be better. Last visit to service department resulted with no work done to Vehicle. Had to speak to assistant svc Mgr who stated that I would be contacted to expedite service to Vehicle. This was June 6th and no contact as of this survey. More

I purchased my Ranger here in 2021. I feel I got a good deal and when I had a problem, they took it in and fixed it under warranty. Its perfect now! I do like this dealship! I feel I got a good deal and when I had a problem, they took it in and fixed it under warranty. Its perfect now! I do like this dealship! More

Jennifer Harvey was extremely helpful and made things convenient for us. In the past Sunrise often wants to keep our vehicles for several days. Jennifer made things happen in a time fashion.. convenient for us. In the past Sunrise often wants to keep our vehicles for several days. Jennifer made things happen in a time fashion.. More

Easy to schedule appointments. Comfortable waiting area. Friendly staff. Professional and courteous staff also nice cars on the lot Comfortable waiting area. Friendly staff. Professional and courteous staff also nice cars on the lot More

We had 3 vehicles that needed service this week. Sara Hanley came up with a great solution to our problem. Thanks so much. Sara Hanley came up with a great solution to our problem. Thanks so much. More

Sunrise Ford delivered an excellent and professional service experience. They provided clear and detailed updates, ensuring my vehicle was repaired and road worthy. service experience. They provided clear and detailed updates, ensuring my vehicle was repaired and road worthy. More

The customer service received was excellent and we were very pleased with Jennifer’s help very pleased with Jennifer’s help More

It seems that they’re short in people and are too busy to establish a culture of customer service based in attention, communication and customer engagement. Management should prioritize customer service and establish a culture of customer service based in attention, communication and customer engagement. Management should prioritize customer service and not profit, is painfully obvious that as a business their priorities are not the clientele, sales and service employees seem fatigue to no fault of their own. More

My problem was addressed promptly and professionally. I was very satisfied with both the service and the staff. I was very satisfied with both the service and the staff. More

Scheduled, on time . Helped with transportation to and from shop. Repairs done well.Thank you Helped with transportation to and from shop. Repairs done well.Thank you More