Sunrise Ford - Service Center

I was given a 90 day warranty the day I purchased the vehicle. The warranty did not specify miles - simply 90 days. After owning the vehicle for 40 days - the battery on the vehicle needed to be replac vehicle. The warranty did not specify miles - simply 90 days. After owning the vehicle for 40 days - the battery on the vehicle needed to be replaced. When I called the dealership they advised me to come and and if I had a warranty - and I replied yes I can come in and yes I have a warranty. They diagnosed my vehicle and informed me that my battery needs to be replaced and it would cost $300. I then responded with - why is my warranty NOT covering the battery - and the representative stated - the warranty is only good for 36,000 miles. NOTE: I purchased the vehicle with 42,000 miles. So essentially I had NO warranty, NO 90 days and purchased a vehicle with a 5 year old battery. I guess I needed to read the extra invisible fine print! 😡 Not happy and very misleading! More

We were traveling through the area, they got us right in and fixed the problem!! Very professional, friendly!! and fixed the problem!! Very professional, friendly!! More

Very difficult to get an appointment to service my car. Called several times. No one would call me back. Finally I left a message with the assist manager and Shawn called me back. The day of my 9:30 am app Called several times. No one would call me back. Finally I left a message with the assist manager and Shawn called me back. The day of my 9:30 am appointment no one showed up to pick up my car for an oil change. I waited until 10:00 am no one called, texted or emailed me. I was able to get through to the Steve the director. He was sorry but he had a lot of excuses. Finally, at around 11 the car picked up. By the way they started to text me. What an ordeal!! Shawn Cooper Service Dept. needs to be retrained in customer relations. Sara Haney was helpful. More

The person that helped me out was super nice and welcoming. I also liked the fact that they provide a shuttle to and from my house and complementary car wash welcoming. I also liked the fact that they provide a shuttle to and from my house and complementary car wash More

I walked up in the garage area and no one even greeted me. I had to ask where to go. Once inside the office, the woman at the desk never greeted me. She just asked me my name and after I signed paperwork, me. I had to ask where to go. Once inside the office, the woman at the desk never greeted me. She just asked me my name and after I signed paperwork, she said nothing. I had to ask her where to pick my vehicle up. Customer service needs to improve. Guys outside were all standing around, cursing amongst each other. Noone was even looking when I walked out of the office to help me. More

Sarah in service is always so helpful and kind. There was an issue with the scheduled appointment and error was made by the individual who set it up. When I arrived for my appointment they had no r There was an issue with the scheduled appointment and error was made by the individual who set it up. When I arrived for my appointment they had no record of it but Sarah made sure to fit me in and my 60K service was done in a timely manner. Thank you Sarah! More

Excellent customer care. The agent was very courteous and helpful. Vehicle was ready for service very quickly The agent was very courteous and helpful. Vehicle was ready for service very quickly More

Some service techs are inexperienced and have no clue what they’re doing beyond oil changes, filter changes and tire rotations. what they’re doing beyond oil changes, filter changes and tire rotations. More