1,115 Reviews of Sunrise Ford - Service Center
Very professionally, good atención, good service, good service, very kind, people good presentation at the service service, very kind, people good presentation at the service More
Very professional service. All the work was completed in a timely fashion. They also gave a free car wash when done. All the work was completed in a timely fashion. They also gave a free car wash when done. More
The service department has no idea on how to repair anything on a Ford escape. And also made sexual advances towards me while I was waiting for my car to be returned to me. They charged me $250 for not anything on a Ford escape. And also made sexual advances towards me while I was waiting for my car to be returned to me. They charged me $250 for not fixing anything and paid our regular mechanic who actually fixed all of the problems around $2000. Ford estimated well over that. I have no trust in their abilities now. More
I originally gave you all stars. After recent service. Since then... I called you 2x a week apart asking to quote me a new battery install. Your service dept number DOES NOT WORK.... After recent service. Since then... I called you 2x a week apart asking to quote me a new battery install. Your service dept number DOES NOT WORK....Both messages I left on service manager phone number. NO REPlY both times. Your obviously under staffed. Makes me wonder about the quality of the work that's done as well. I had a parts store put the new battery in. More
Checked in at 9:50 am Advised of cost of service at 10:05 Just so we’re clear, I think that when you check in for an appointment the service advisor should produce the paperwork at the desk while yo 10:05 Just so we’re clear, I think that when you check in for an appointment the service advisor should produce the paperwork at the desk while you’re standing there not shuffle you into a customer waiting room where they come to you after a few minutes and discuss your business in front of a room full of waiting customers As for the quality of work, Not even close to good., I found the contents of my glove box in my center console cup holders, which means they opened my glove box looking for something. Then to find out that the glove box doesn't close properly. After further inspection I found that the hinge on the right side of the glove box was broken. I have no proof that you guys did it other than the contents of the glove box were put in the cup holders. I will not return to you for any more service, I will travel the extra miles and try the Vero Beach Ford Dealer. Left the dealer at 12:05pm That’s 2 hours for a simple oil change with an appointment at 10am And $102.54 for the works package. Unacceptable in many ways. More