Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunrise Volkswagen
Lynbrook, NY
702 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 702 reviews
April 21, 2013
I spoke w/a sales agent who told me to come in on a Saturday afternoon. He was with a customer when I arrived. I waited an hour and a half. Yes, an hour and a half. The agent walked by me multiple time Saturday afternoon. He was with a customer when I arrived. I waited an hour and a half. Yes, an hour and a half. The agent walked by me multiple times, completely ignored me and not once gave me an update of when he could meet with me. Worse, he never apologized. Absolutely unacceptable and I should have left. Mike and Arthur were kind in conversing with me and offered me coffee. But I finally had to ask if another agent could help me with a sale. Donell was great to jump in. I recommend working with him. Unfortunately, because I had wasted so much time waiting and was now late for dinner reservations, we were rushed. But more than anything else I realized I just didn't want to give this dealership my business after such terrible customer service. This would have been my third VW, my family's fourth. I want to work with a dealership that appreciates its customers. So the only recommendation I can offer is working with Donell. He really tried to improve upon a bad experience and give me the best offer. But again, I really want to work with a dealership that appreciates its customers. Not an hour and a half later but the moment they walk in the door. More
by vwowner01
Employees Worked With
Donell Richardson
February 19, 2013
Great Price,and the Service was outstanding.The no money down lease deal on my Jetta was the best i coud find on any make car.The Salesman picked me up and drove me to showroom and then home after the Hurri down lease deal on my Jetta was the best i coud find on any make car.The Salesman picked me up and drove me to showroom and then home after the Hurricane destroyed my car.The sales manager also went out of his way as well to help us with our purchase.The Car is a great product and Im very satisfied.My Wife and Best friend also leased new Vws on my reccomendation and they are also very Happy. More
by mikemusic
Employees Worked With
william berry sales manager was also great!
January 09, 2013
Sales person Jovon Windley was doing great job with matching the price and providing the best service. However, Financial manager Lenny Orlov is a great master to full you off. First he managed to sell matching the price and providing the best service. However, Financial manager Lenny Orlov is a great master to full you off. First he managed to sell me extended warranty for $ 2700 which as he said should cover of everything might happened to the car withing next 5 years. Even more if something would have happened to the car that VW will reimburse me with 7K plus what ever insurance will send the check for. When Hurricane Sandy hit NY my car was flooded and recognized as a total lost. As i contacted extended warranty their statement was that they don't cover water damage. Lenny Orlov never cared to answer my calls as I was leaving him tons of vm.... Then i did some research and found out that i can get a refund for extended warranty as the car was total. Extended warranty rep was kind enough to let me know that all of the paper work i've submitted went through ok and the money went back to the dealership and they should send the check over to me as the car has been payed off by insurance. It has been more than 3 month already as I am hitting my head to the wall by contacting Lenny Orlov and Carlos Cgirard General Manager to have this issue resolved and nothing so far. I've also contacted main VW office. At this time the case has been raised over to VW Regional Case Manager and i am not sure if that would help me. Just make sure if you are buying anything from VW Sunrise keep away from Mr. Orlov and don't get hooked on extended warranty it is nothing but waste of money!!!! Today is 1/16/2013 and i finally got my check. I was refunded 2600 sales tax has not been added, but I am tired from all of this so i just want to call it a day. With that I want to say thank you to the VW main customer office who helped me resolve it. More
by mosksky
Employees Worked With
Lenny Orlov
December 28, 2012
Beware. They sold me a car with wheel locks but no key for them when I contacted them they gave me the run- around for weeks and finally told me that I have to buy new ones and the removal of old ones is for them when I contacted them they gave me the run- around for weeks and finally told me that I have to buy new ones and the removal of old ones is $150. They will rip you off More
by Dankowalik
Employees Worked With
Manager Mike
October 09, 2012
Awesome experience, I really enjoyed working with the folks at Sunrise Volkswagen. The service was great and my car was fixed promptly. Also, the bagels were first rate! folks at Sunrise Volkswagen. The service was great and my car was fixed promptly. Also, the bagels were first rate! More
by joeybear24
Employees Worked With
Stu
August 08, 2012
I had a great experience at sunrise Volkswagen. The staff was friendly and very helpful. There was no pressure to by a vehicle, which I found shows real respect for their customers. was friendly and very helpful. There was no pressure to by a vehicle, which I found shows real respect for their customers. More
by lucrh23
July 11, 2012
After finding a deal on a 2009 Jetta through Ebay i decided to check out the car in person. Despite the price being marked up by more than 4000 dollars at the dealership they decided to give the car to decided to check out the car in person. Despite the price being marked up by more than 4000 dollars at the dealership they decided to give the car to me at the advised price on ebay! Turned out the price online was an error but they honored the price anyway. When i went back in for a key programming, I told them about a few things i noticed that needed to be fixed up and they ordered the parts right away! Complimentary finger foods and coffee was also available! Would definitely come back despite the long drive from NYC! More
by k0kong
Employees Worked With
Dave Richardson
April 24, 2012
I entered the dealer for service on a 2002 VW GTI 1.8T and noticed a vehicle i was interesting in buying. After utilizing the credit score analyzer with Stu, and generating a close Fico Score Stu was able and noticed a vehicle i was interesting in buying. After utilizing the credit score analyzer with Stu, and generating a close Fico Score Stu was able to assist me in financing the vehicle I wanted. More
by Nick718
Employees Worked With
Stu, Allen, Shabazz
April 21, 2012
Stu Coleman was extremely helpful and knowledgeable. He welcomed me into the VW with open arms. I absolutely love the vehicle! Thank You Stu Coleman! Sunrise VW should be proud! welcomed me into the VW with open arms. I absolutely love the vehicle! Thank You Stu Coleman! Sunrise VW should be proud! More
by BrendanFuchs
April 03, 2012
Everyone was kind and courteous! They performed recalled we didn't even know were outstanding. Kept me informed and performed the service and then some we were entitled to!! The car was cleaner when we pick we didn't even know were outstanding. Kept me informed and performed the service and then some we were entitled to!! The car was cleaner when we picked it up than we dropped it off! Thank you for making this so easy and worth coming to the dealership for service! More
by donalds68
Employees Worked With
Joseph Pistorino
