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Sunrise Volkswagen

Lynbrook, NY

4.6
683 Reviews

931 Sunrise Highway

Lynbrook, NY

11563

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Showing 683 reviews

December 02, 2022

Not worthy to get your car from this one. Very unprofessional, lied about the car, giving me a hard time to get a VW from another dealership. More

by georgedobrescu
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy Grene, Mario Colace
Dec 05, 2022 -

Sunrise Volkswagen responded

Thank you George for taking the time to provide feedback from your most recent visit. It is taken very seriously and I am disappointed to hear that we were unable to match your previous experiences and provide you with the 5-star treatment we strive to provide every guest through our doors. I have spoken with our General Manager and he stated that he provided you with the refund reference number and you should see the $2,500 credit on your account. I do understand that there was an additional issue with registering your vehicle from another dealership due to DMV paperwork that needed to be released. I can assure you this was not done intentionally to give you a hard time to work with the other dealership and understand that it was taken care of. It did take a couple of hours to complete and we apologize for that delay. I do hope that, as a previous guest, you will provide us with another opportunity to earn your patronage back and wish you a very happy holiday season.

November 04, 2022

I leased a new vehicle and turned in a different make/model car with some equity (Mazda) to Sunrise VW- I worked with Randy Grene who was a pleasure, he along with the manager were able to get me i More

by ctheman
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grene
Nov 04, 2022 -

Sunrise Volkswagen responded

Thank you for taking the time to share your 5-star experience working with Randy. I am very happy to hear that he was able to make your transition into your new Volkswagen and easy and enjoyable experience!

October 13, 2022

I was very pleased with the outstanding service I received at Sunrise VW. Anthony Dimartino, Service Manager was great to deal with in getting some needed repairs to my EOS completed. I couldn't be More

by Rich123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony DiMartino
Oct 18, 2022 -

Sunrise Volkswagen responded

Thank you Rich for taking the time to share your 5-star experience. I am very happy to hear that Anthony and our service team were able to perform the necessary repairs and that they provided such excellent assistance while doing so.

September 27, 2022

Randy was a super helpful and very patient and professional salesman. I will definitely go back when my lease is up and meet with Randy. The finance manager was unprofessional. He was very rude More

by Ruoccol
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grene
Sep 29, 2022 -

Sunrise Volkswagen responded

Thank you for sharing your 5-star experience working with Randy. I am pleased to hear that he was able to provide you with such excellent experience during your most recent visit!

August 30, 2022

Great service! Randy was a pleasure to work with. He is very knowledgeable and responsive to customer needs. Will go back to Randy when it is time for a new VW. More

by susanmax211
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grene
Sep 05, 2022 -

Sunrise Volkswagen responded

Thank you Susan for sharing your 5-star experience with us. I am very happy to hear that Randy was able to provide such excellent assistance!

August 28, 2022

Randy and Bobby at Sunrise VW provide exceptional customer service and walked us through the process without any issues. It couldn’t have been a better experience and we appreciate their help. More

by Sherryhubert
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Hovell, Randy Grene
Aug 30, 2022 -

Sunrise Volkswagen responded

Thank you Sherry for taking the time to share your 5-star experience working with Randy and Bobby. I am so happy to hear that they were able to provide such excellent service during your most recent purchase process. Enjoy your new VW!

July 23, 2022

Randy was great helped me with all my needs and got me a great price on my new vw. Will be recommending all friends and family here. Thanks for everything Randy More

by Irina A
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grene
Jul 28, 2022 -

Sunrise Volkswagen responded

Thank you Irina for sharing your 5-star experience. I am very happy to hear that Randy was able to provide such excellent assistance during your most recent purchase process!

July 18, 2022

Excellent service! Very helpful and professional! They took the time to explain each step of the process. Thank you! More

by Chrisa26
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grene
Jul 19, 2022 -

Sunrise Volkswagen responded

Thank you Chrisa for the kind words and 5-star review, they are greatly appreciated!

July 14, 2022

Randy was very helpful and kind he worked very hard for us to get us a loan and we were very happy. More

by Riveralisa29
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grene
Jul 19, 2022 -

Sunrise Volkswagen responded

Thank you for sharing your 5-star experience with us. I am pleased to hear that Randy was able to get you the loan you were looking for and that he provided such outstanding assistance while doing so!

June 28, 2022

Very pleased with Sunrise VW, Randy was great and the staff were very friendly and accommodating in helping us buy a Tiguan. More

by jill
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Randy Grene
Jul 08, 2022 -

Sunrise Volkswagen responded

Thank you Jill for taking the time to share your 5-star experience working with Randy. I am very happy to hear that he was able to provide such excellent assistance. Enjoy your new Tiguan!

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