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Sunset Chevrolet
Sumner, WA
1,545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 23, 2011
There was no hassling from start to finish. My wife and I were allowed to test drive the Chevy Cruze without a salesman with us, which made us feel as if we was trusted. Upon returning, Dave went over the ve were allowed to test drive the Chevy Cruze without a salesman with us, which made us feel as if we was trusted. Upon returning, Dave went over the vehicle in more detail and his enthusiasm was encouraging. We went to Sunset knowing what we wanted and left with the vehicle that day. Every part of the sale was easy and explained before we signed. Sunset Chevrolet lives up to their name, and I will recommend them again and again. More
by Nik2Spot
Employees Worked With
Dave Goeke, David Goeke
February 20, 2011
I just stoped in to look around and met andy nielsen, He was so nice and he showed me alot of cars but the one that caught my eye was the chevy cruze. After going back and forth with two different cruzes m was so nice and he showed me alot of cars but the one that caught my eye was the chevy cruze. After going back and forth with two different cruzes me and my wife got the blue one. Andy was so nice and polite.. please say thanks for me. More
by gkaohu
Employees Worked With
andy nielsen
February 18, 2011
We purchased a 2011 Equinox from Sunset Chevrolet in February and our salesman was wonderful. This is our 4th new Chevrolet and the past 3 have been purchased from Sunset Chevrolet. The reason we contin February and our salesman was wonderful. This is our 4th new Chevrolet and the past 3 have been purchased from Sunset Chevrolet. The reason we continue to be loyal Sunset customers is because of the service we are provided. The sales department is not pushy and we have never received the "hard sell" from anyone there. Jim was knowledgeable of the vehicles, he was patient with us throughout the entire deal, and was pleasant to work with. He spent time going over all of the features of the car and offered for us to stop by anytime if we needed additional assistance. We traded in our 2007 Tahoe, the trade in was fair, but could have been better since the Tahoe was loaded and in near mint condition. Overall, we felt like it was a fair deal. We added some accessories to the Equinox and we worked with Robert Spadaccini in the parts department. Robert was well informed and had some great ideas for accessories we might be interested in. He was helpful, kind and professional. When we purchase a vehicle from Sunset, we know they stand behind the product. The service department has always been helpful, honost, friendly and go out of their way to make sure you are completely satisfied. Also, the service department is one of the cleanest I have seen. Mike Odem went above and beyond the call of duty to make sure we were satisfied on my last visit by offering to help with an issue that I would have been required to make an appointment for and allowing me to move on with my day. I have been taking my vehicles to Sunset service for 10 years or more and I have always had a pleasant experience. More
by Ritz
Employees Worked With
Jim Triggs, Robert Spadaccini, Mike Odem, Service Department, Parts Department
February 18, 2011
Very friendly, informative and thoughtful service. A good "family" type atmosphere. I have and will continue to do business with this dealership in the future.The service has always been outstanding and a re "family" type atmosphere. I have and will continue to do business with this dealership in the future.The service has always been outstanding and a rental car has always been available for even an oil change. More
by slugbugx
Employees Worked With
Jim Triggs
February 17, 2011
I purchased a new 2011 Chevy Equinox on 2/9/2011 from Buzz Nielsen at Sunset Chevrolet. It was a great experience. I drove 2 1/2 hours to get to the dealership. I did a lot of research on the internet lo Buzz Nielsen at Sunset Chevrolet. It was a great experience. I drove 2 1/2 hours to get to the dealership. I did a lot of research on the internet looking for an Equinox with everything I wanted on it. Most dealerships were overpriced and did not want to give a fair price for my trade in. Sunset Chevrolet charged me a low price for the Equinox and gave me a fairly good price for my trade. Financing got me a super low interest rate. The whole process went smoothly. This is a dealership I would recommend. I also purchased several accessories for my Equinox from Robert Spadaccini in the parts dept. He provided me with some discounted prices and I was able to have the parts installed that day from the service department. That was important since I had a 2 1/2 hour drive home that night. I only had one issue. During the purchase of the Equinox, I requested and the dealership agreed to swap my Equinox's 18" wheels (I hate those wheels) for another Equinox's factory 17" wheels (way better). Who ever was supposed to reprogram the vehicles computer with the new wheels and TPMS sensors either did not do it or didn't complete the process. Approx. 10 miles from the dealership that night, my TPMS dash light came on and the monitor system read as dash marks. Long story short, my local Chevy dealership spent over 1 hour fixing the problem. However, they charged me $96.02 with tax. I made contact with Buzz Nielsen at Sunset Chevrolet and told him politely what happened. He told the Sunset Service Manager. The service manager called me up and apologized for what happened and they reimbursed me the cost to fix this issue. Most dealerships would not have done that! I had a great experience at Sunset Chevrolet and would highly recommend them to anyone. I figure that I saved between $3,000 and $5,000 on the price of my Equinox by not purchasing from the Chevy dealerships in my county or the neighboring county. More
by Vidlen3
Employees Worked With
Buzz Nielsen - Sales, Robert Spadaccini - Parts, Parts Department
February 17, 2011
Their Dealership goes above and beyond Great Customer Service. Not only are they respectful to customers but also with each other. I recently went in to look at a new car and was met with a very knowledg Service. Not only are they respectful to customers but also with each other. I recently went in to look at a new car and was met with a very knowledgeable Sales Consultant. He was upfront with all facts and figures. I feel good about my purchase. Earlier in the day I stopped at a Kia Dealership just to compare. There were three sales people sitting at desks. One was texting someone, one was on their cell phone and one was polishing her nails. After five minutes one of the upstairs office managers came out of his office and downstairs. He asked if I needed help. I said I wanted to see about new car. He called over to the salesman and said I needed help. He continued to text so the manager said it again. He finally put his phone down and came over. I was there for 5 minutes and left. I went to Sunset Chevrolet where they take me seriously. Also several years ago I brought in a recall issue to be fixed. When they were drilling on the bracket holding the radiator, the drill slipped and a the radiator was damaged. Before I was even aware that there was a problem they had called for a rental car for my use while they replaced my radiator that had to be ordered. More
by rmiller2878
Employees Worked With
Jim Triggs & James Acuna
February 11, 2011
I just purchased my second used pickup truck from Sunset Chevrolet. I bought my first one from them ten years ago, and I had a positive experience as far as getting the vehicle I wanted, price, customer se Chevrolet. I bought my first one from them ten years ago, and I had a positive experience as far as getting the vehicle I wanted, price, customer service and follow up. The second purchase experience was just as good. In my search, I went to Sunset, then to a few other dealers. I came back to Sunset mainly because of the way they treated me. The other dealers could have sold me a truck, but they assumed I was an easy mark because I'm female. On the contrary, I am very knowledgable about vehicles. I knew what they were up to. Buzz Nielsen and James Daniels at Sunset worked with me to get me the pricing I needed so I could get into the truck I wanted. They gave me a good value for my trade in, and were very upfront and honest about the deal. They made me feel like my business is valued and treated me with respect. Both Buzz and James possess character and provide excellent customer service. I did have a couple of follow-up issues that were taken care of courteously and quickly. Most dealers won't give after-the-fact customer servive on a used vehicle with no warranty. But Sunset did. They are great to work with. More
by gstreeter
Employees Worked With
Buzz Nielsen and James Daniels
February 11, 2011
As first time buyers, we were definitely in the market for a used car originally. Only to find out banks don't like to finance first time buyers for used cars with no warranty. Came to this dealership for a used car originally. Only to find out banks don't like to finance first time buyers for used cars with no warranty. Came to this dealership based off of my brother's recommedation, he had bought a cobalt here from James Goeke. So of course we went looking for him. Unfortunetly, he had gone home sick that day so Andy helped us out in the lot. Drove 3 different models. Starting out with what we originally wanted. Then our numbers were ran (filling out the financing information beforehand on their website sped this process up and ensures you have access to all your information without having to carry everything with you). Next drove a car far from the first, very basic. Didn't meet our needs so we told them no thank you. They went to work again and found us a car that met all of our needs vehicle wise and financially. Colby was also very kind and helpful at this point in our car shopping. Paperwork went smooth and picked up a freshly fueled and washed car. Andy showed me all the features one by one before driving off the lot. Overall, a good experience. More
by Stellar5
Employees Worked With
Andy & Colby
February 10, 2011
We took our camaro in for its second oil change,They took the car back and did the work.parked the car back out front and never told me it was done.They knew I was waiting.Anyhow,when I got home I noticed th the car back and did the work.parked the car back out front and never told me it was done.They knew I was waiting.Anyhow,when I got home I noticed the car had several scratches in the hood and the top of the front bumper.I loved the car and it did not have a mark on it.Now I feel like its just a used car. Dont know what I could do about it but I am so unhappy, I am wondering if I should ever bring the car back for an oil change.Kinda sucks because we have the life time oil change.Thanks for bursting our bubble with our new car. More
by skriebe
Employees Worked With
service
February 10, 2011
Dave was very helpfull to us after we described what we where looking for, we looked at a 2010 HHR LS that was perfect for what we needed and the asking price was very good. I thought we should have had a where looking for, we looked at a 2010 HHR LS that was perfect for what we needed and the asking price was very good. I thought we should have had a better financing Deal, but our overall experience was very nice and if the rest of the service team meet the terms of our agreement for oil changes and warrenty we will be very happy with this purchase. More
by larry small
Employees Worked With
(Dave Goeke, Sales) (Scott Goodell, Finance), David Goeke
