Sunset Ford

Great service, but they have a sign in the waiting room that reads, “vaccinated no mask required, unvaccinated mask required,” Everyone sees how that science didn’t age well. Also this is discrimination. I that reads, “vaccinated no mask required, unvaccinated mask required,” Everyone sees how that science didn’t age well. Also this is discrimination. I would give them a 5 star rating if it were not for them taking part in the brainwash. More

Great service experience with Alex. Customer Waiting areas were clean and comfortable to pass the time. Customer Waiting areas were clean and comfortable to pass the time. More

The service writer Mike Ahlf was excellent! Everything went as planned!! We will be back soon!! Everything went as planned!! We will be back soon!! More

Took my car in for a recall and got it back on time. No problems at all! No problems at all! More

Alex, my advisor was very professional and honest. The waiting area was very clean and all the staff was professional. The waiting area was very clean and all the staff was professional. More

Great customer service with salesmen that actually want to sell you a vehicle and help through the process! Hard to go to other dealer ships when sunset is so pro customer to sell you a vehicle and help through the process! Hard to go to other dealer ships when sunset is so pro customer More

They were great. The transport to and from my house was extremely helpful. My only complaint was I told them what the problem was, and I was fairly certain, but it t The transport to and from my house was extremely helpful. My only complaint was I told them what the problem was, and I was fairly certain, but it took them 6 days to come to the same conclusion. Since I can track what they are doing with charging my car, I’m pretty sure it just sat there for most of the time. More

I emailed Blake about the new car and have had no response. Your service department is horrible about answering the phone or even calling back after leaving a message. Once you get them on the phone response. Your service department is horrible about answering the phone or even calling back after leaving a message. Once you get them on the phone after calling multiple times it seems like no one can answer anything. I am still waiting for the service department to call me back after talking to them about two issues I have with the car. They said they would research it and call me back to let me know if I needed to bring the car in. This is not a really good experience with Sunset Ford. If you talk to sales they say you need to talk to service and then when you talk to service they say talk to your sales person. A lot of passing the buck is going on. More

Worked with Jon Fletcher. We had a simple dead battery and he was helpful in getting is in and out quickly. Another young man (sitting next to Jon) also helped expedite things We had a simple dead battery and he was helpful in getting is in and out quickly. Another young man (sitting next to Jon) also helped expedite things. Don’t recall his name. More

I was told all was good at time of service. This week I received an email telling me I need a new battery. This week I received an email telling me I need a new battery. More