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Sunset Ford
St. Louis, MO
6,109 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,109 reviews
September 14, 2022
Conan did an outstanding job getting my vehicle serviced. And what a great job by the parts dept. in locating and acquiring the part needed to fix my vehicle. Great Job!!!! And what a great job by the parts dept. in locating and acquiring the part needed to fix my vehicle. Great Job!!!! More
by bradley_52370
Verified Customer
September 14, 2022
My recall wasn’t done because short staff and would take 2 hours, I rescheduled. But they told me that they could complete the full service oil change, tire rotation, vac etc. 1.5 HOURS LATER. I asked when 2 hours, I rescheduled. But they told me that they could complete the full service oil change, tire rotation, vac etc. 1.5 HOURS LATER. I asked when my car would be done and if the decided to complete the recall, nope. It took nearly 2 hours for a oil change, were the tires rotated(?) and no vacuuming I have a picture. So no not good, 2 hours! They could have told me at 3:45 that with the staff shortage my oil change would be nearly 2 hours to complete. More
by TERESA.HOLLAND
Employees Worked With
Front guy I have his name on the service order at home
September 14, 2022
The salesman Tim was very up front and honest. He provided regular updates and communications through the 8 month order and building process. There were no unwelcome surprises at final purchase. He provided regular updates and communications through the 8 month order and building process. There were no unwelcome surprises at final purchase. More
by IAMKEVINC
Employees Worked With
September 14, 2022
Very grateful for Tony and all his help, and Jeff in Financing! I am the proud owner of a 2020 Ford Edge! I am so happy with it and all of its perks. It's truly an amazing vehicle! Financing! I am the proud owner of a 2020 Ford Edge! I am so happy with it and all of its perks. It's truly an amazing vehicle! More
by EMILYPEARIA2010
September 13, 2022
Mike in service department was very nice and helpful. Someone forgot to rehook something and they fix it Someone forgot to rehook something and they fix it More
by schenewerkv
September 13, 2022
Staff Provide Excellent customer service. Very friendly and organized staff. Straightforward, no hidden suprises, competitive pricing. Very friendly and organized staff. Straightforward, no hidden suprises, competitive pricing. More
by azra.okic
September 13, 2022
Sunset Ford Salesperson Tony Pizzella, Service Department and car rental have all been great to work with. All of them kept me informed throughout the entire process. and car rental have all been great to work with. All of them kept me informed throughout the entire process. More
by Joe
September 12, 2022
They found the problem and fixed the problem. They noticed what was the heart of the problem. They noticed what was the heart of the problem. More
by MAY.BRYAN11
Employees Worked With
September 12, 2022
Starting at the purchase of the vehicle we felt pushed in a direction to add 5000 extra dollars to the purchase and feel the same way in the service department. Just kind of pushy and we let it happen. Wel a direction to add 5000 extra dollars to the purchase and feel the same way in the service department. Just kind of pushy and we let it happen. Well you asked! More
by LULU8039
Employees Worked With
Not going to say
September 11, 2022
Very satisfied excellent service well knowledgeable on all aspects of both the truck and everything thing was well explained all aspects of both the truck and everything thing was well explained More
by Kimw333
