Back

Sunset Ford

St. Louis, MO

4.8
6,104 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Contact Dealership

11700 Gravois Rd

St. Louis, MO

63127

Directions

By Type

Showing 6,104 reviews

February 24, 2022

Had a great experience. The process was easy and fast and no pressure from anyone. Thank you Blake for being patient with me as I made my decision. So excited with my purcha More

by Tamituesdays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Balkenbush
Feb 25, 2022 -

Sunset Ford responded

Congratulations! We are so happy to hear our team took care of you, and we hope you are enjoying your vehicle. Come on back and see us!

February 24, 2022

Sunset Ford is the best. The advisors listen and answer all of your questions. The technicians are the very good at what they do. The waiting room is nice and clean with free More

by TOMLUTTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Sunset Ford responded

Thank you for the great review and your business! It was such a pleasure working with you, and our team is here for any future needs. We will see you next time!

February 24, 2022

Michael S and Sable M were excellent. They were friendly and kept me informed as things progressed with my car. More

by Connie McGuire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sable M
Feb 25, 2022 -

Sunset Ford responded

Thank you so much for choosing Sunset Ford! Our team appreciates your business, and we hope to see you again.

February 24, 2022

Impressed with the communication scheduling the service around my needs then communicating the progress of the repair to completion. Excellent explanation with status of wear and tear on specific parts of More

by JANOK9024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! We truly appreciate your business, and our team is here for any future needs. We hope to see you again!

February 23, 2022

Sunset Ford cares about their customers. They go above and beyond! Thanks for your excellent services. More

by SSTEWART5563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know his name.
Feb 24, 2022 -

Sunset Ford responded

Thank you so much for sharing this! We always strive to provide the best service, and we hope to have the chance to work with you again.

February 23, 2022

When Mike got into the need for service it was great! ! Discussed possible ways to get work done in timely manner. Made my experience and thoughts go from bad to excellent about dealership. I understand t More

by CLAREHEADRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Sunset Ford responded

Thank you so much for the review! It was a pleasure working with you, and our team is here for any future needs. Please come back and see us!

February 23, 2022

I took my truck in at 8:15 AM to get an oil change. The service writer said there was a 3 hour wait. I left my truck with them and they gave me a ride home. I called them at 1:20 PM to find out if my t More

by Sandra_Puckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sable Martin, Noah Schmidt
Apr 11, 2022 -

Sunset Ford responded

Sandra, our team strives to provide fast, friendly service. Currently, we are experiencing higher than normal volume and doing our best to keep up. We do apologize for the less than outstanding experience you’ve had. If you would like to discuss this further, please reach out to me at your convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 23, 2022

My experience with sunset ford was awesome. I drove 5 hours to pick up the new truck and they had everything ready so I was in and out fast. More

by Big dog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Balkenbush
Feb 23, 2022 -

Big dog responded

Thanks for the fast deal to get me back on the road.

Feb 24, 2022 -

Sunset Ford responded

Thank you so much for your business, and congrats on your purchase! Our team enjoyed working with you, and we wish you all the best. See you next time!

February 22, 2022

Fast & friendly service. We were met at the door and checking out the car within 10 minutes. Tony is very knowledgeable and answered all questions we had. Great experience More

by Dessau48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Feb 23, 2022 -

Sunset Ford responded

Thank you for the great review, and congratulations on your purchase! It was wonderful working with you, and our team wishes you all the best!

February 22, 2022

Happy that I could just drop off my car for an oil change and they fit me in the next day without an appointment. Friendly people too. More

by rons1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Feb 23, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was a pleasure working with you, and our team hopes to see you again.

...
195
...