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Sunset Ford

St. Louis, MO

4.8
6,110 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,110 reviews

August 01, 2021

Professional Service Staff. Many with years of Professional Service Staff. Many with years of experience. Confidence in what they say. Vehicle is always clean as it was when I dropped off for More

by rscharf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hubble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Christopher Schmelig, Lonnie Pope, Ron Wohlstadter
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we look forward to your next visit with us.

August 01, 2021

Great service and communication! Friendly and timely! Would recommend this dealer and service agent to anyone who needs work on their Ford or other vehicle! More

by DANMATU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for the great review and recommendation! Our team truly enjoyed having you here. See you next time!

August 01, 2021

Ford a win for America!🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸Good Ford a win for America!🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸 Good Job Great Job Ford a win for America!🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸 Good Job Great Job Ford a win for More

by VARGASMIGUEL111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for the great review!

August 01, 2021

The last thing anyone wants to do is sit in a dealership on Saturday afternoon! Our experience with Cory @ Sunset Ford was great! Thank you to him and the staff! More

by Laceyc19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Schrijver
Aug 02, 2021 -

Sunset Ford responded

Thank you for the great review, and congratulations on the purchase of your vehicle! It was such a pleasure working with you, and our team hopes to see you again.

July 31, 2021

Everything was done in a nice, timely manner. I needed to get a transmission fluid flush and I wanted the dealership to do it and they did. Thank you! More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Aug 02, 2021 -

Sunset Ford responded

We appreciate the great review! Our team hopes to see you again!

Aug 02, 2021 -

Jason responded

Oh I'll be back next month for my fuel induction service. :-)

July 31, 2021

Didn’t call me back when my part came in. After 2 months I called, and they said “yeah, it’s here”. Then I brought it in at 8:30 on appointment day and was told it was a 2-3 hour job, so I went to work. At More

by KEN.ALLGEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Konersmann
Aug 05, 2021 -

Sunset Ford responded

Thank you for bringing this to our attention. We do apologize for both the delay in getting the part from the factory and for the installation. Our team is running at a smaller capacity right now, but we are hopeful to be at full capacity soon. We appreciate your business and hope to have the opportunity to work with you again. If you would like to discuss this further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

July 31, 2021

Lonnie did a great job of working my car in and getting the problem diagnosed and fixed. Top notch service and friendly attitude always helps More

by CGEISZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! Our team enjoyed having you here, and we wish you all the best. Come back and see us!

July 31, 2021

What a wonderful experience, it was like stepping back in time, the way all dealerships should operate. No haggling, just asked for a better trade in. Mike was a great example of a salesmen no pressure jus More

by klmenger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team strives to make car buying as simple as possible, and it is great to hear that they took care of you. We wish you all the best, and we will see you next time!

July 31, 2021

Great service center they know me as me no customer number )54924. Give the sales depth.a try and you will Make you fell good as well and More

by lhman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Nick Stanley
Aug 02, 2021 -

Sunset Ford responded

Thank you for the positive review. Our team looks forward to your next visit!

July 31, 2021

Service Advisor, Mike Konersmann was very kind and kept me informed through out the whole process of my engine repair. I have a long history of receiving great customer service from Sunset Ford. I can't te More

by Randallsorensen888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! We are so pleased to hear that Mike and the team have been taking care of you, and we appreciate your business. Thank you for choosing Sunset Ford!

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