Sunset Ford

They always get me in quickly, and do great work. They are incredibly accommodating with my schedule! are incredibly accommodating with my schedule! More

Sales side was great, couldn't have asked for a better experience. Finance side on the other hand was another story. By mistake, the paperwork I signed was for the wrong vehicle and subsequently the wrong experience. Finance side on the other hand was another story. By mistake, the paperwork I signed was for the wrong vehicle and subsequently the wrong price. I was notified prior to picking up my vehicle that I would need to re-sign the paperwork for the correct vehicle and that it would be a bit more expensive (about $2,800 more). When I re-signed, the finance member assured me that I would actually be getting the same price I had originally signed for as the paperwork mix up happened on the dealership's end through no fault of my own. I noticed the price was still more on the new paperwork and questioned it, but I didn't have the original paperwork with me to dispute it. I contacted the finance member via phone call on 10/18/21 after I was able to compare the new paperwork to the old and they instructed me to send copies showing the price discrepancy via email. I did so and since then, the finance team member has been radio silent. I have sent multiple followups to this person but to no avail. I believe they may have misspoke about giving me the same the price but for whatever reason don't want to own up to that. If they were mistaken and told me that, I would understand. However at this point (nearly 3 weeks later) it is clear they are blatantly ignoring me and that just comes across as unprofessional. I would consider returning to this dealership for a future purchase for the sales side, but I would be hesitant to work with the finance side again. More

I purchased a car and warranty and spent $63,000.00 and have made one car payment! I had water gushing I’m my back speaker!! I spoke with 3 different people 2 in service 1 in sales they said they will call have made one car payment! I had water gushing I’m my back speaker!! I spoke with 3 different people 2 in service 1 in sales they said they will call me back yesterday no one did!! The horrible service I ever received!! My car is still wet. More

I was in and out in 30 minutes. Doesn't get any better than that. than that. More

Waited for less than hour, received detailed checklist on how the brakes were,fluids, battery etc. Good experience, I'll be back how the brakes were,fluids, battery etc. Good experience, I'll be back More

Donny Wheeler took care of us and listened to our needs. He is a great guy! He is a great guy! More

Every time we have taken our car there they have been polite and prompt. We would recommend you. polite and prompt. We would recommend you. More

Always timely, good communication and customer service. Little pricey on the "diagnosing" even though I expressed the issue Little pricey on the "diagnosing" even though I expressed the issue More

Aaron was awesome, I ordered a 2022 SuperDuty from factory due to stock issues, communication was great through the process. factory due to stock issues, communication was great through the process. More

Great experience. Everything went according to plan just as the tech said it would. Easy as the tech said it would. Easy More