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Sunset Ford
Sumner, WA
877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 877 reviews
September 29, 2021
We felt that we were treated fairly and honestly. What We felt that we were treated fairly and honestly. What impressed us the most was that our sales person Tom Horne remembered what our requests were a We felt that we were treated fairly and honestly. What impressed us the most was that our sales person Tom Horne remembered what our requests were and our need for the truck we brought . Tom was very good to keep us informed as we had to wait for the truck to be delivered. He went through and showed us how to operate at all since we have not bought a Ford ever. More
by GMONDOUX
Verified CustomerEmployees Worked With
Tom Horne
September 29, 2021
Overall satisfied with my service, however the staff felt very intimidating and unwelcoming to brand new customers during check-in and when handling paperwork. very intimidating and unwelcoming to brand new customers during check-in and when handling paperwork. More
by Natalie
Employees Worked With
Can't remember either names
September 28, 2021
I find it incredibly frustrating when dealers don't post the prices of their cars publicly, either online or right on the car in the lot. It feels shady when you call them and they don't know and it feels t the prices of their cars publicly, either online or right on the car in the lot. It feels shady when you call them and they don't know and it feels they are making it up as they go. Being transparent about the cost of rhe vehicle is an area of improvement for Sunset Ford. Otherwise, the quote i recieved via text was lower than the actual payment which again was irritating but close enough not to ruin the deal. More
by COREY.MCNALLY
Employees Worked With
Kim, John and Aron
September 26, 2021
Found right truck - convenient and friendly dealership for the most part. Made a good deal and feel like sales and sales management were on point and wanted to get things done. Finance was somewhat apathe for the most part. Made a good deal and feel like sales and sales management were on point and wanted to get things done. Finance was somewhat apathetic and was slow to follow-up on their responsibilities even though it was a cash deal. More
by STICKNEYJH
Employees Worked With
Dan
