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Sunset Ford

Sumner, WA

3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

September 12, 2021

I gave u 5 stars cuz u guys treat us GREAT! But if I was to complain I had to wait in line until 10am for a 9:30am appointment that I was early too.. I feel like if u have an appointment u shud have sum typ More

by KEITH_SMITH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Sep 12, 2021 -

Sunset Ford responded

Thank you for your feedback, Keith! We appreciate your patience and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

It was a very good experience. The only down side to the service was that it took literally from opening to closing. I was not aware that it would take all day. More

by Matt.lewis2206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 12, 2021 -

Sunset Ford responded

Thank you for sharing your review, Matt! We are so glad that we had the opportunity to work with you, and while are thrilled that you found your experience with us to be a positive one at Sunset Ford, we do apologize for the longer than expected wait time. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

Great customer service. We were welcomed and assisted quickly, received helpful communication and information and our car repair was completed skillfully. Very satisfied with the quality and fair pricing More

by familyvesey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny (helped with drop off) Scott Hummel (service) and the service cashier (sorry I can’t remember her name) All were awesome!
Sep 12, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

Our family met Craig weidner he was very knowledgeable about the type of SUV we wanted to buy, this was our second vehicle with sunset. Thank you again we're very happy with our experience . More

by J_JMOD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig weidner
Sep 13, 2021 -

Sunset Ford responded

Thank you so much for your wonderful review! We are thrilled that Craig had the opportunity to provide you with the perfect vehicle and deal. We truly appreciate your repeat business, and we hope you enjoy your new SUV! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

It took a little longer than normal due to COVID but the service was excellent. They completed everything I requedted. Thank you for servicing my vehicle for over 20 years. More

by STEVENGILBERT5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 12, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience, Steven! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

The quick response to my service was really appreciated! The old battery in my car had a dead cell so they put in a new battery, tested everything, and now it runs as it should. Thank you! More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna, Scott
Sep 11, 2021 -

Sunset Ford responded

Thank you for your review, Linda, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to seeing you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

Customer service was good. Friendly. Kept my truck all day but problem not fixed. Have to make another appt hopefully not 2 months out this time. More

by Mvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 11, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you weren't fully satisfied with the work performed. Please don't hesitate to reach out to us directly to discuss how we can rectify the issue. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

All good car got fixed. Need to drop the car off they ended up getting a Lyft driver to come pick me up at Sunset Ford and take me home until the car was complete😉 More

by mickey.losch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 11, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Mickey, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 10, 2021

Very friendly staff and efficient I would and will recommend my family and friends to go down to sunset Ford for all their vehicle needs More

by BIGFRANKSR1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 10, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 09, 2021

Had major repairs needed to my vehicle. The service team was on top of keeping me posted on progress and the work they completed was quality! More

by Review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't Recall
Sep 09, 2021 -

Sunset Ford responded

Thank you so much for the 5 star review. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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