Sunset Ford

If I could rate 0 starts I would. Never getting my car diagnostic here again! Korum Ford is way more professional! The guy who handed my car over was so unprofessional and the technicians that worked on m diagnostic here again! Korum Ford is way more professional! The guy who handed my car over was so unprofessional and the technicians that worked on my car left it in un drivable condition when I personally drove in my car and I had to get it towed out of there to go to korum instead. More

Total failure. Lack of communication, as multiple messages left were not returned. I had to drive to the dealership to get status. The service center said they were held for parts, but when I asked w messages left were not returned. I had to drive to the dealership to get status. The service center said they were held for parts, but when I asked when they would come in, they were found to be in-stock. Upon arriving I discovered the truck was in the parking lot not being worked due to lack of knowledge on these in-stock parts and because a technician was out. All of this after 10 days in service and after waiting 3 weeks for my scheduled appointment. This jeopardized a planned family vacation over the weekend. When requested, I was told there were no courtesy vehicles available and I was told if I took the truck off the lot even for only a long weekend, I would "go to the end of the line" and not get service until Sep 23d due to policy. I remarked that I have been a good customer and had been very patient, but this further delay / policy was absurd. I then terminated the service work and left with the truck. I have previously recommended Sunset to my childrens' families but will not again until this incident is resolved. More

It was nice that they found the truck I was looking for with the environment that is with us now. I was disappointed with the addition of 5000$ on the price with the environment that is with us now. I was disappointed with the addition of 5000$ on the price More

Sunset Ford went out of their way to make sure I got the deal I was comfortable with. In particular the sales rep “ Caesar” was outstanding. deal I was comfortable with. In particular the sales rep “ Caesar” was outstanding. More

I brought my Escape in for the oil change. I also had a problem in the past with the Wrench showing up on display screen. I have mentioned it to the service manager, but they had no one available to diag problem in the past with the Wrench showing up on display screen. I have mentioned it to the service manager, but they had no one available to diagnose the problem. They were going to set up an appointment, but I decided it is to far so I will make arrangements with a closer dealer. Other wise I think they do good work. More

Good experience in purchase and thankful for good service department with free oil changes for life. Powertrain warranty saved us lots when torque converter had to be replaced. department with free oil changes for life. Powertrain warranty saved us lots when torque converter had to be replaced. More

Everything went great! Scott got the vehicle in and out after completing the recall. Quick and easy, Great communication and no problems at all. Thanks! after completing the recall. Quick and easy, Great communication and no problems at all. Thanks! More

Had service on truck had to turn around and come back because original problem not fixed had to return within a month because a/c doing same thing will no longer go to Sunset Ford because original problem not fixed had to return within a month because a/c doing same thing will no longer go to Sunset Ford More

I tried to have my door locks fixed 3 months ago by scheduling the work to be done with an oil change. I was promptly told that the technician that did that work did not work weekends. This was on a scheduling the work to be done with an oil change. I was promptly told that the technician that did that work did not work weekends. This was on a Saturday as it was easiest for me. Mind you that I live an hour and a half away from the dealership. OK For my next oil change...I again scheduled the work to be done on the freezing issue with my door locks. Now it's Friday as I took a day off of work to make sure there was a technician available to work on my doors. I want them fixed before the next winter season rolls around and I'm stuck outside my truck because the doors are frozen! This time I'm told that they can not work on the doors unless they are actually frozen at the time I show up. I asked the Service member there how I was supposed to get in a truck at 6am with frozen door locks and drive it to them so they could see the problem! She had no answer other than that was policy. I assured her that Ford already knew about the problem and it should just be fixed. No dice! THE VERY NEXT DAY I GET AN OFFICIAL LETTER IN THE MAIL FROM FORD MOTOR COMPANY TELLING ME THEY ARE AWARE OF A PROBLEM WITH DOOR LOCKS FREEZING AND I CAN HAVE THEM REPLACED AT ANY FORD DEALERSHIP AT ANY TIME! Now I have to schedule another service to get done what should have been done months ago! My 1st problem is, why doesn't someone tell me I need to book on a specific day for a technician when I book a full month in advance. Secondly, if they're going to give me the run around and not do the work, then again...I book a month in advance, tell me so I don't have to miss time from work. There were some other issues with my last visit. 1st of all, Dawn, the Customer Service Rep is just doing her job. It's not her fault all this stuff failed. But I had some aftermarket items put on my truck. The paperwork at the end of the day said the items did not fit correctly. That's because you're supposed to take off the original items! Not place the aftermarket items over them! Then I asked them to look at lights that had not worked for over a year. For some reason that I still don't understand, they are now working. But do I really need to be charged $170 to be told that! In the past, I have had other aftermarket items added and Sunset did a fantastic job with all the other stuff. Usually the service is good. More

Aron Zampardo is awesome, super patient and was able to help my wife and I with our trade in. We will not work with any other dealership all of our vehicles will come for Sunset Ford. help my wife and I with our trade in. We will not work with any other dealership all of our vehicles will come for Sunset Ford. More