Sunset Ford

Recently purchased a 2019 Ford F-150 from Sunset Ford of Sumner and had a great experience with John Kim and the whole Sunset team. They were able to get comfortable with a unique trade-in transaction and e Sumner and had a great experience with John Kim and the whole Sunset team. They were able to get comfortable with a unique trade-in transaction and even drove my truck up to Seattle to deliver it to me. Hope to be back soon. More

on time, answers to questions at facility post service, job done as ordered, call in for service questions not responded to job done as ordered, call in for service questions not responded to More

I feel I paid a reasonable price for the truck. Free oil changes are much appreciated. Free oil changes are much appreciated. More

Honest experience but it took 3 weeks for my car to be seen after I brought it in. seen after I brought it in. More

This is a great dealership. John Kim and the team at Sunset Ford made buying a new car a super easy and low stress event. These are some legit good people here. John Kim and the team at Sunset Ford made buying a new car a super easy and low stress event. These are some legit good people here. More

Easy, hassle-free purchase with our salesman John. First time buying from this dealership, and will definitely be back for my next car. First time buying from this dealership, and will definitely be back for my next car. More

Great sales and service. Highly recommend this dealership. Clay kept me informed and was great to deal with. Highly recommend this dealership. Clay kept me informed and was great to deal with. More

This was by far my wost car shopping experience ever and nearly 4 months later continues to give me headaches. Let's start with the purchasing process. We took over someone else's Bronco order and was t nearly 4 months later continues to give me headaches. Let's start with the purchasing process. We took over someone else's Bronco order and was told it would be in 2 weeks later. We purchased in November. It did not arrive until late January. Were we at any point notified by the salesman that it had been delayed? Absolutely not. I under stand that their are delays but communication is key. On multiple occasions I reached out to get a status update and see if they could tell me something I did not already know from the Ford Vehicle Order tracking page. I was told repeatedly that they don't have the ability to track the order once it has been placed. A blatant lie as we know people at other dealerships that provide their customers with much more visibility and regular updates. Getting an update from Steven was like pulling teeth. Heck, when our car actually arrived he did not even tell us. I happened to check the Ford tracker on Monday morning and saw it had arrived Friday. To say I was upset is an understatement. I had to be the one to reach out to the salesman to ask if it had been delivered. I've had the car a few weeks now and that brings us to today. I had to bring the car in to get the mods the original purchaser requested. I was told it would only take a few hours. When I arrived, I was told it would take all day. Thankfully they were able to give me a loaner car as we only have the one car and I had moved all my meetings to the afternoon to account for the time in the service shop. While there today I asked them to check on our license plate. During the time that we purchased the car and we received the car I received a call saying our plates were ready. I asked them to just hold them until our car arrived. On the day the car arrived our salesman was clueless and told me they never came in. So today when I was their for the service shop I went to check. Apparently they had already been signed out but whoever took them did not actually sign so they are no where to be found. So now they need to order more. Also, you charged us well over MSRP while that is a practice not appreciated by Ford's CEO. The ONLY good experience we had is when we dealt with the person who provided us with a loaner car. I believe his name was Justin. More