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Sunset Ford

Sumner, WA

3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

August 05, 2021

Great support by the entire service department to get my truck repaired and back on the road ASAP. I really appreciate how hard they worked to minimize the delays. More

by 2018_Traverse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, Tammy
Aug 05, 2021 -

Sunset Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 05, 2021

I dropped my truck off for a 13hr job and it took 2 months for the job to be completed. A loaner car wasn't offered and no one communicated with me the entire time. After the extended wait and spending More

by MAGOO538
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hummel
Aug 22, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

August 04, 2021

My service consultant was very efficient. The "works" full service was a good value and they included a free car wash. Nice clean facility and well organized. More

by tltix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Aug 04, 2021 -

Sunset Ford responded

Thank you for your feedback on your recent visit to Sunset Ford. We appreciate you taking the time to leave us a five-star review. I'm glad to hear that we were able to assist you and that you had such a positive experience. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 04, 2021

The people are responsive and very helpful. Went in to check about trading in and left with a deal I'd be stupid to pass up. More

by AMY51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Austin, and General Manager (can't remember his name)
Aug 05, 2021 -

Sunset Ford responded

Amy, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 03, 2021

We really appreciate Sunset Ford for all of their attentiveness and professionalism. Our interactions with the sales staff as well as the service department have been everything we would hope for. More

by Daneisenman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Johnson, Sales. Scott, Service
Aug 03, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad Craig and Scott was able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 02, 2021

Service was good but coffee service was terrible. First dealer ship I ever patronize that charged for coffee. Check in was great and service of our new vehicle was good. More

by GSKLEPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Uk
Aug 02, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 01, 2021

Customer service was great and I received a discount for my cabin air filter! The amount of time it took to finish the oil change, cabin air filter change and wiper change was AMAZING! More

by sarajufer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I suck with names but he was the best!
Aug 02, 2021 -

Sunset Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 01, 2021

I found the buying experience great. No pressure, the salesman took the time to listen and understand what I was looking for. I am very happy with the service. More

by TOMBLACKIESGRINDING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 02, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 01, 2021

I bought a car from this dealership many years ago and even though I don't own the car anymore I continue to have my cars service here. Great customer service. Cameron and Tammy were very professional an More

by danddtwins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy, Cameron
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we have the opportunity to work with you, and we are thrilled that you always find your experience with Cameron and Tammy to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 31, 2021

Such friendly and helpful sales persons as well as being very knowledgeable in what they do in order to serve their customers. I have purchased 2 vehicles from Sunset and I have been very pleased with both More

by MSCJCLIFFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig and Kim
Aug 02, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear you found our teams to be friendly, knowledgeable, and helpful. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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