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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.4
875 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

June 27, 2021

Very prompt and professional service. I will continue to have my vehicle serviced there for the foreseeable future. More

by dandriscoll78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
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Jun 28, 2021 -

Sunset Ford responded

Dan, Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad Cameron was able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

Great service. Got transmission fluid changed and it was easy and fast. No problems at all. More

by Volodymyr Lats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Hiehn
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Jun 28, 2021 -

Sunset Ford responded

Hello, We appreciate your business! Crystal and our service team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

Craig Johnson and Sunset Ford did a fantastic job all around. Secured the vehicle and color I was looking for, got the ideal price level, processed paperwork efficiently and had the car ready for me the More

by JASONMOORE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Johnson
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Jun 28, 2021 -

Sunset Ford responded

Jason, Thanks for your feedback on your recent visit to Sunset Ford. I'm glad to hear that Craig and our Sunset Team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

Good customer service, on time and friendly. I definitely recommend this place. More

by davidliezyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All
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Jun 28, 2021 -

Sunset Ford responded

David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

We took our car in with 4 problems and 1 got fixed. Still have three problems. Going to try a difrent dealership. More

by FSUTAH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
Jul 14, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

June 27, 2021

The technician did not do their job. I am almost certain that i paid for a service that was not complete. There was no inspection report card. At one point my customer service rep even said they didn’t pul More

by hixville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal
Report | Print
Jul 14, 2021 -

Sunset Ford responded

Again, we apologize for not living up to our normal standard of communication. However, your front brakes and your rear brakes are still in working condition. We're more than happy to redo the inspection with more proactive communication, but we see no urgent reason to based on your report card. Our service advisor has told us that she has e-mailed you with your report card, but please do not hesitate to contact us by replying here or e-mailing us at wecare@sunsetautofamily.com if you have still not received it. Thank you for your feedback and your time.

June 27, 2021

I was glad to see that my oil was changed this time. My previous visit I was told it was done but it was NOT More

by CCROBERTS85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure it was my previous oil service before this
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Jul 14, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

June 26, 2021

Very happy with staff at dealership everyone has been friendly and helpful More

by DLLOREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim larson
Report | Print
Jun 28, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 26, 2021

I was told I needed a new engine air filter! I just changed it so they were trying to up sell very unethical practice sad More

by dn_mgron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Camron
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Jul 13, 2021 -

Sunset Ford responded

Thank you for providing this feedback, and we apologize for not living up to our high customer service standards. Reviews like this help us in training and growing our family of dealerships, so we thank you for the time you took to explain this disappointing experience. Please email us at wecare@sunsetautofamily.com if you have any additional questions or concerns.

June 25, 2021

Brake pads were not inspected.I did not notice this Brake pads were not inspected. I did not notice this until I got home and reviewed the paperwork. More

by dick.sleeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Report | Print
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