Sunset Ford

Great customer service and Sales took the time to show us trucks featuring the options we required. Thanks for all the effort and An amazing Truck. trucks featuring the options we required. Thanks for all the effort and An amazing Truck. More

Professionalism across the board from Carrie the cleaning lady to Cameron who installed the new battery. I was most impressed by the cleanliness everywhere. Hats off to a nice dealership! lady to Cameron who installed the new battery. I was most impressed by the cleanliness everywhere. Hats off to a nice dealership! More

Lack of communication on when my vehicle was going to be done I told them I needed it for Monday morning and I got no call on Saturday so I called and had to leave a message and wait for a call back then I done I told them I needed it for Monday morning and I got no call on Saturday so I called and had to leave a message and wait for a call back then I missed the call 2+ hours later and had to wait until Monday which made me late for work More

Was very pleasant experience from the beginning until I received the keys. Sales person went and found the vehicle I wanted and had it brought from other dealer to achieve my wish received the keys. Sales person went and found the vehicle I wanted and had it brought from other dealer to achieve my wish More

My oil change was done in a very timely manner and the service member, Cameron maybe?, was so delightful and friendly. Made the experience seem genuinely helpful and friendly. service member, Cameron maybe?, was so delightful and friendly. Made the experience seem genuinely helpful and friendly. More

Buying a new car was far easier than I expected because I lucked out being connected to John Kim. After answering my many many questions he offered to drop the car I was asking about off at my home to sav I lucked out being connected to John Kim. After answering my many many questions he offered to drop the car I was asking about off at my home to save me the trip from Port Orchard to your dealership in Summer so i could try it for a day. I purchased the car the day after that. John Kim made this whole experience easy for me so consider me a happy customer because of him. More

I called and set up my appointment and it was 3 weeks out, which is understandable. I requested a rental car and I was told it could only be Monday through Friday. So I said ok made my appointment and th out, which is understandable. I requested a rental car and I was told it could only be Monday through Friday. So I said ok made my appointment and then requested the rental car. I told them I would drop my car off the night before after work so they said they had to transfer me to an advisor to set it up. I said ok. I talked to the advisor and told her that I would need a rental car and my fiance would be dropping my car off after work. She then asked if he was a registered owner. I said yes and let her know he would be there at 1:30pm. 3 weeks later when my fiance took my car to drop it off there was no rental car avaliable for us. He called me and told me. I overheard an advisor named Crystal telling him because my car was in for a recall it was the customers responsibility to set up their rental car and that enterprise would not have a vehicle avaliable until after 3pm. I told my fiance to just take the car home since he still had to pick up our son. On my way home from work I tried to figure out which enterprise they use and instead decided it would be easier to just call the dealership. When I called I requested the number from the receptionist so I could make sure I had a rental car avaliable. I was told that I had to speak to an advisor. I explained how I had talked to an advisor 3 weeks ago and it was never set up. I then explained how I was told it was my responsibility to set it up, but if it's policy I guess I have to. I was then transferred to Crystal who as I mentioned had helped my fiance earlier. I was asking about the number to set up a rental car when she interrupted me and asked when my appointment was. So I told 8:15 tomorrow morning and I continued stating that my fiance had tried to drop the car off earlier and before I could finish explaining... she again cut me off and snapped at me stating as I told him earlier they won't have a vehicle until 3pm. To which I responded yes ma'am I understand that however I am on my way to drop off the vehicle and I would like to see if I can set one up since it's my responsibility. She again cut me off telling me it was the one one river rd, but that she could make the call for me. She did. Then upon arrival I waited a bit. Cameron was very helpful in helping me check my car in and told me Tammy would be assisting me. I watched as Tammy got my paperwork together informed me on my price and had eventually had me sign. They I was asking to wait in the waiting area. My appointment was at 8:15am the next day. I got no updates or info. At noon when I checked in I was informed my car would not be ready until 3 or 4 pm. At 4pm I was charged for another day on the rental. So after work I decided to head home. I was 5 min away from my house when I got the call my car was ready. The next day when I picked up my car I again was helped by Cameron.. I asked to speak to a manager I was informed that she was off, but she would be back Monday morning. He asked if something was wrong. So I explained. He was very kind and considerate! If I could just rate him it would definitely be 5 stars! On Monday I called the manager Michelle and she as well was very helpful and kind! 5 stars for her as well! She listened to my story and I truly felt she understood my frustration. Thank you Michelle and Cameron!!! More

Great service, quickest new car purchase I've ever done. The staff was great and they had the truck that was advertised and I bought it! Thanks. The staff was great and they had the truck that was advertised and I bought it! Thanks. More

A/C unit went out. Took it in under warranty and it got fixed but took almost 10 days. Also had oil change and tires rotated. Everything done well and crystal at service desk kept me informed regularly. I fixed but took almost 10 days. Also had oil change and tires rotated. Everything done well and crystal at service desk kept me informed regularly. I wish they had vacuumed out interior tho. More

I love the professionalism and hospitality. I have never been disappointed with Sunset Ford and the work they've done with all of our vehicles through the years. Thank you. been disappointed with Sunset Ford and the work they've done with all of our vehicles through the years. Thank you. More