Sunset Ford

Hello. I brought my 2012 Explorer in to have a coolant leak repaired. I brought it I’m the first week of April. After ordering my parts twice and keeping my car for an entire month, I finally got my car b leak repaired. I brought it I’m the first week of April. After ordering my parts twice and keeping my car for an entire month, I finally got my car back. During that time I called 3 times looking for information and did finally receive a call from the department letting me know that my parts had been delivered damaged. After that I received another message that my party had arrived yet again damaged. As this is my only car this put a certain amount of stress on myself and my wife. I was not offered a loaner or any other relief. I was then called on Letting me know they had gotten the parts and my car was done that same afternoon. In the shop for a month and worked on for less than half a day. This does not seem appropriate. I haven’t posted any reviews at this time but am definitely tempted. This seems something that needs some work. More

COWBOY TODD MURRAY WAS THE ABSOLUTE BEST EVER! Im totally against buying newer or new. Lol. Im 2 cheapo. The experience i recieved from that one salesman.... ill think twice from now on. Afte totally against buying newer or new. Lol. Im 2 cheapo. The experience i recieved from that one salesman.... ill think twice from now on. After we purchased our f150. My son at 23 purchased his 8 days after our purchase. Also Todd murray. You guys have a real GREAT GUY!! TREAT HIM GOOD! And the coffee was pretty good. :) More

I do not care for any car buying experience however Craig and the rest of the crew made my experience very pleasant. Thank you Craig and the gang and the rest of the crew made my experience very pleasant. Thank you Craig and the gang More

I had a very pleasant experience with the service department. They were installing the flashing brake light for me. It was very quick. Very friendly. department. They were installing the flashing brake light for me. It was very quick. Very friendly. More

We were dealing with an insurance issue about a stolen catalytic converter. Crystal was very patient, helpful and understanding. We hadn’t dealt with an insurance claim in 60 years. She showed us the way catalytic converter. Crystal was very patient, helpful and understanding. We hadn’t dealt with an insurance claim in 60 years. She showed us the way and told us what to expect. Thank you Crystal. More

We showed our interest in a new Ford Explorer ST and gave our salesman Craig, an example of one at another dealership with everything we wanted. Craig called us a couple hours later and said he had the one w our salesman Craig, an example of one at another dealership with everything we wanted. Craig called us a couple hours later and said he had the one we wanted there ready for us to come look at… and at a better price than the other dealership had it advertised. We drove away that evening in exactly what we wanted, given an amazing experience, and feeling like we became part of the Sunset family. More

It was a great experience and I left there satisfied they salesman and finance department were wonderful and I would recommend sunset Ford to anyone salesman and finance department were wonderful and I would recommend sunset Ford to anyone More

Don was great we spent 6 hours there and It only felt like 2 hours everyone is friendly and professional. They answered all my questions confidently. It was very easy to buy a vehicle here and will be co like 2 hours everyone is friendly and professional. They answered all my questions confidently. It was very easy to buy a vehicle here and will be coming back to buy our next vehicle. The service department was right on time and did a good job. Thank you guy very much. It was a pleasure. More

Customer service and communication was nonexistent. Sunset Ford wasted my time and money. Huge let down for a first time car buyer. They also consistently tried to sell me vehicles I did not want and c Sunset Ford wasted my time and money. Huge let down for a first time car buyer. They also consistently tried to sell me vehicles I did not want and could not afford. They took my money and held my new vehicle for two weeks before disclosing that it possibly could take months to be serviced and released to me. The experience cost me a lot of time, money and peace of mind that I won’t get back and they had no intentions of remedying or being accountable to any of their errors. More

I was impressed with the hospitality, courtesy, friendship, and professionalism experienced and the assistance I received in selection of a newer vehicle. Thank you all. friendship, and professionalism experienced and the assistance I received in selection of a newer vehicle. Thank you all. More