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Sunset Ford

Sumner, WA

3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

March 21, 2021

Kind, efficient, thorough, respectful. Never have to worry about being swindled into purchasing things I don't need. Absolutely love everything about this dealership and the people that work there. More

by ASHLEYAW15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 21, 2021 -

Sunset Ford responded

Thank you, Ashley, for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Sunset Ford and our salesperson, Aron, were able to get us into the exact car I wanted! It’s a great team they have there. More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron Z.
Mar 21, 2021 -

Sunset Ford responded

Amy, we are very happy to have provided you with such a positive experience! We are so happy to hear that Aron was able to assist you in the purchase of your new vehicle. We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Renzo was really helpful and accommodating to me. He even came in on his day off. I would most definitely recommend sunset Ford to any one that is searching for a vehicle and ask for Renzo More

by CLAYTON_YELLOWWOLF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renzo
Mar 22, 2021 -

Sunset Ford responded

Thank you for the review! We couldn't be happier to hear that Renzo was helpful and accommodating providing the excellent service we pride ourselves on. We will certainly let him know that you appreciate his help. We are grateful for your business, and we look forward to your next visit! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

In the last two months we have had 3 transit vans. 2 of them needed batteries each taking 2 1/2 weeks. The third no response yet. More

by CHRISTOPHER.D.LILLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken kincade
Mar 22, 2021 -

Sunset Ford responded

Hello Christopher, Our service manager has told me that your third van was dropped off on Friday and should be ready to go out today. If you have any additional questions or issues, please contact us at wecare@sunsetautofamily.com.

March 20, 2021

I will say the service department has stepped up their game over the years. This visit felt so seamless and easy. I was treated very kindly. This time my vehicle was brought to me rather in the past I had More

by CHERNEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Mar 21, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your service experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

Charged more than what was quoted and service took much longer than expected. Will no longer be taking our vehicle back for service. Everytime I call in I am talked down to and the service department emplo More

by alldd2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hummel
Mar 23, 2021 -

Sunset Ford responded

Greetings, We're sorry to hear you had a disappointing customer service experience, your business and the business of all Sunset Auto Family members are important to us. Unfortunately, none of the information in this post can help us identify you as an existing Sunset Auto Family customer. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number so that we can follow-up with you?

March 20, 2021

I thought I had the price all set and loan rate on the phone. Then wen I drove up 3 hour trip it changed. Don’t believe them when they say lifetime power Warranty, 5000.00 addition to the price and loan r More

by SHORNER302
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 23, 2021 -

Sunset Ford responded

We're sorry that you were left dissatisfied by your buying experience with Sunset Ford. Unfortunately, none of the information in this post can help us identify you as an existing Sunset Auto Family customer. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number so that we can look into this more thoroughly?

March 20, 2021

It was amazing the staff where happy to help with anything. And helped with pricing and there stock of automobiles where great. Me and my dad where in and out in no time and I was able to drive a More

by POKEMONTWENTYFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Justin, Austin
Mar 21, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

Always great service, fast friendly and very communicative and efficient. I was able to get my car in in a timely fashion and was out pretty quickly More

by KIMBERLEIGHV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Hien
Mar 21, 2021 -

Sunset Ford responded

Thank you, Kimberly Leigh, for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

Clear and concise communication throughout process of warranty replacement. Was happy with the service, as usual. I'm glad I had the extended warranty for this particular service. More

by Ryan Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Kincaid
Mar 21, 2021 -

Sunset Ford responded

Thank you, Ryan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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