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Sunset Ford
Sumner, WA
877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 877 reviews
February 12, 2021
Best car buying experience I have ever had!! Arron the sales associate was so kind and not pushy!! We will be doing business with Sunset Ford from now on!! Thanks for an awesome experience!!! sales associate was so kind and not pushy!! We will be doing business with Sunset Ford from now on!! Thanks for an awesome experience!!! More
by DGSONJA
Verified CustomerEmployees Worked With
Arron
February 12, 2021
Bought a truck on sale for 69,500 put 3000 down, was told one thing and got hosed. Got the info from the credit union and bill is 83,000. I will never purchase another vehicle from you. Your deception with y one thing and got hosed. Got the info from the credit union and bill is 83,000. I will never purchase another vehicle from you. Your deception with your computerized crap doesn’t work. We were very skeptical when we received no paperwork on the purchase price, I am very disappointed with sunset Ford, first and last purchase with you. Titus-will is where we’ve purchased my F-250, Mach one mustang, and several F-150 pickups for the company I work for, as the fleet manager I can tell you me and my company will never purchase a vehicle from you, you lost that opportunity. More
by MIKEMIKSHELL
Employees Worked With
Keagan
February 09, 2021
I have bought plenty of cars and truck in my life from dealers and have worked for dealers in service and in sales for many years. This is the first truck I have ever bought where the oil wasn't changed b dealers and have worked for dealers in service and in sales for many years. This is the first truck I have ever bought where the oil wasn't changed before the vehicle hit the car lot for sale. Also the first one I have seen that was not delivered with a full tank of fuel. The truck had been on the lot for 133 days, plenty of time to make sure the oil was changed. When I got the truck home the oil was dirty and a little low to my surprise. Little things like that are obvious problems with the used car department managers. I would recommend the salesman Doug Hill (great guy) but not the Sunset Ford. Also I didn't receive all the warranty documents I had signed. Not a big deal, that was corrected quickly with a phone call and an email. More
by RICH.PITTMAN
Employees Worked With
Doug Hill
February 08, 2021
Dealership was easy to work with the salesman was quick to respond to emails, it was a little strange working with somebody else once I got to the dealership but overall was a painless purchase to respond to emails, it was a little strange working with somebody else once I got to the dealership but overall was a painless purchase More
by b.pavey
Employees Worked With
Tom
February 08, 2021
Appointment made for a semi-annual check was scheduled for a xxxx OILCHANGE. I’m pissed. They wouldn’t address my concerns Again I’m not happy for a xxxx OILCHANGE. I’m pissed. They wouldn’t address my concerns Again I’m not happy More
by babysis1949
Employees Worked With
Don’t remember
February 07, 2021
Tom helped me throughout the process and he answered all my questions. I feel really good about my purchase so great job! Looking forward to getting my paint protection installed soon. my questions. I feel really good about my purchase so great job! Looking forward to getting my paint protection installed soon. More
by scooter695
Employees Worked With
Tom
February 05, 2021
The folks here were so easy to work with. John Kim sent me pictures of the vehicle, we worked on price over the phone and my wife and I purchased it the next night. Finance was soo helpful, givin me three me pictures of the vehicle, we worked on price over the phone and my wife and I purchased it the next night. Finance was soo helpful, givin me three options, I never would've thought that during Covid this would've been so easy. More
by NLOPOTOSKY
Employees Worked With
John Kim, Matt, Reese
February 03, 2021
When I picked up my truck, John was not there and I dealt with another salesman who wasn't sure what truck I was picking up. I was supposed to get a tank of gas, but when I was almost home my gas gauge said with another salesman who wasn't sure what truck I was picking up. I was supposed to get a tank of gas, but when I was almost home my gas gauge said 30 miles to empty, so it was never filled up. More
by MARKBAYE123
Employees Worked With
John Kim
