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Sunset Ford

Sumner, WA

3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

January 06, 2021

I would never recommend this dealership. They were difficult to work with, mislead me and when we finally agreed to a deal it took an unreasonably long time to close a cash deal. More

by JBELL14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several
Jan 14, 2021 -

Sunset Ford responded

Jbell14, I understand your frustrations and appreciate you sharing this feed back with us. While we try to make the buying process as quick as possible, there is a lot of paperwork involved with purchasing a vehicle. Even for customers financing with their own bank or true 'cash' buyers, the process is much more involved than paying and going. I am sorry you felt the time it took to finalize your paperwork and purchase the vehicle was unreasonable. I assure you we work as quickly as possible to move customers through the buying process. As for feelings of being mislead during your buying process, I would like to opportunity to look into this. Could you please email details to me at wecare@sunsetautofamily.com? We take pride in our transparency and customer experience. It is very important to us to identify any situations where we came up short of our standards and expectations. Thank you in advanced for your help and thank you for choosing Sunset Ford of Sumner. We appreciate your business.

January 05, 2021

Great service and price! They made the process easy and Great service and price! They made the process easy and stress free! I highly recommend Sunset Ford for anyone in the market for a new or used veh More

by TINAHGOMEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Horne
January 04, 2021

Nice to have the Chevrolet and Ford dealerships inventory to select from. Jacob Mayrhofer was knowledgeable with Chevy and Ford products. The warranty and oil change programs help with making a final decisio More

by MARKSDIVELBISS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Mayrhofer
January 04, 2021

Kim was amazing and I believe his name was Dave... also great! Kim really stole the show though it was pouring down rain and out of everyone (all men) she was the only one who braved the weather to check More

by STRKLYBUTROC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim and Dave
January 03, 2021

Worked with Craig and Joey to find a new or used 2020 Explorer. Craig was great and very knowledgeable. Best car buying experience we have had over 25 years and 7 cars. More

by tom_gibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig and Joey
January 01, 2021

Very friendly and helpful Tom was helpful and willing to show us all the perks of our new ride. Thank you Tom Horne . Great experience! More

by MICKEYSANGEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom. David. Dave
December 29, 2020

Nice service and very friendly personnelNice service and Nice service and very friendly personnel Nice service and very friendly personnel Nice service and very friendly personnel Nice service and very fr More

by VIKTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caesar
December 28, 2020

Tommy bonter and Randy did an amazing job as always.. would love to do business with them again.. I hope service surprises me and I hope they have gotten better.. sales has always been amazing with Tom More

by CORSHI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Bonter, Randy
December 25, 2020

Great people, great experience, not one of those 8 hour experiences. No pressure, let me take my time, showed me my options. Didn’t push. More

by JRWOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Foss
December 23, 2020

Everyone was nice and friendly. Went the extra mile to help keep it a surprise for my wife. They made the whole process easy and answered any and all questions I had. More

by MachinistMoose10712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Horne, Austin
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