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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.3
877 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 877 reviews

November 14, 2020

When were we going to be contacted about being possibly exposed to COVID positive service employees? The entire service department was shut down less than 48 hours after we had been there due to a COVID ou More

by Elena1138
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz
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Nov 16, 2020 -

Sunset Ford responded

Thank you for your comments. I am sorry we fell short of your expectations and that you were inconvenienced. As you are aware, the Service Department at Sunset Ford of Sumner was temporarily closed down last week for two days out of an overabundance of caution for employee and customer safety & wellbeing. An employee was found to be in close contact with a person who tested positive with COVID-19, however this employee does not have any direct contact with customers. Nevertheless, a decision was made to temporarily close the service facility to disinfect with an antimicrobial treatment. At the same time 100% of our staff was tested for the virus. Sunset will always error on the side of caution and safety for our customers and our staff. All customers with service appointments during the 48 hour period were contacted directly through several mediums, informed of the precautionary temporary closure, and of the steps being taking for everyone’s safety. Phil Michell and The Sunset Auto Family continues to be an industry leader in the fight to prevent the spread of COVID-19. Our company policies and procedures are far more stringent than those required by the state. Again, it is for this reason all employees were tested at the store and we deep cleaned every inch of the service and parts department with a highly rated hospital grade antimicrobial disinfectant. We could not have taken the time to perform this cautionary cleaning with vehicles and employees working. If you were not contacted by anyone from the dealership, it was not for a lack of effort on our part. Customers who (for whatever reason) did not receive the notification by phone, text, email etc. and arrived for their scheduled service appointment were quickly redirected to Sunset Chevrolet and were given top priority. The inconvenience should have been minimal….at least that was our goal. If you have suggestions as to how we could have done better, please contact me directly at wecare@sunsetautofamily.com. We are always listening and trying to get better. Again, thank you for your comments and for your business. We appreciate the feedback.

November 14, 2020

Didn’t send out truck for transmission specialist when I’ve had it in now twice. Warranty work was out 2-3 weeks to install and truck is not running right. I use for work daily and can’t afford not to More

by robert.stanaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know name
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November 14, 2020

Very nice people! Took care of my car and helped explain everything that needed to be done. They worked me in which was very nice Thanks again. More

by TEQUILAMOMMA1800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
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November 13, 2020

My appointment was at 7:30am -vehicle was not done until 5:25pm. The employees are nice, but the truck repairs took too long. I also had to call for updates a couple of times. It must have been a busy day. More

by WILSONFAMILYLOVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz, Michelle Wellner
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November 12, 2020

My wife and I had looked at multiple dealerships for a truck with no luck , we called Sunset Ford and they had what we were looking for with low mileage ! Brian Jr. was who I talked to when I called Sunse More

by SALLYAMARX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leger
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November 11, 2020

They did great work except they had my truck for almost two weeks. They need to hire more mechanics so they are able to keep up with business. More

by BLUIDGR75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Mayrhofer, Tim Fretz, Michelle Wellner
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November 10, 2020

This was one of my best car buying experiences. No hassle, no pushy sales. Joseph was awesome and professional. I will refer people here often! More

by jessica.mcclain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Brumley, Matt, David Leger, Tim Fretz, Michelle Wellner
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November 08, 2020

Great customer service. The front desk was very helpful and friendly. Customer service with a smile is always a plus. Thank you for taking car of my Mustang. More

by conley.d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Michelle Wellner
Report | Print
November 08, 2020

Tires were rotated and 3 rims were scratched. We will never return to your facility. You were careless with my brand new vehicle and it took over two hours for my service . I would give 0 Stars I’d I cou More

by Lashellshank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz, Michelle Wellner
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Nov 09, 2020 -

Sunset Ford responded

Hello Lashellshank, Thank you for bringing this to our attention. We would like to do everything we can to resolve this and fix any damage caused by our team. Unfortunately, I am having trouble location your client record based on the user name of this post. Could you please contact me at wecare@sunsetautofamily.com with your first name, last name & vehicle's VIN or, please contact the store directly by calling 253-321-5772 and asking for our Service Manager Michelle at the Ford Store. Thank you again, and we look forward to hearing form you

November 08, 2020

Amazing customer service. Love the life time warranty deal. Well be doing business with sunset Ford in the future. Did not feel pressured into buying, not like some dealers. More

by HAMRICK.ALY.ALEX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leger, Tim Fretz, Michelle Wellner
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