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Sunset Ford
Sumner, WA
877 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 877 reviews
November 02, 2020
Sunset Ford in Sumner has the best customer service hands down. I will never take my car to any other dealership. Customer for LIFE!! They continually give updates. Apologize as needed and take responsibilit down. I will never take my car to any other dealership. Customer for LIFE!! They continually give updates. Apologize as needed and take responsibility for the job they are doing. So refreshing to recieve service that is effortless. More
by shannon.kirchberg
Verified CustomerEmployees Worked With
Tammy, Tim Fretz, Robert Rapoza
November 02, 2020
WORST buying purchase EVER! Lied about the rates, lied about the truck, lied about follow up with promising missing key. Nicole totally FXXKED up the financing and wrong information even! We have shared t about the truck, lied about follow up with promising missing key. Nicole totally FXXKED up the financing and wrong information even! We have shared this with our 1,400,000 followers! They are 80% truck owners too! More
by ERICEDRPERFORMANCE
Employees Worked With
Nicole in finance was a JOKE didnt even follow intsructions, Craig Johnson
November 01, 2020
Easy process, friendly staff, listened to all our needs. Beautiful car! Financing was thorough and professional. We felt well cared for throughout the process. Thank you! Beautiful car! Financing was thorough and professional. We felt well cared for throughout the process. Thank you! More
by CGIBBS867
Employees Worked With
Caesar, Craig Johnson
November 01, 2020
They did a great job with staying to the schedule, addressing the needs of the truck and staying safe with the regulations in place. Thank you addressing the needs of the truck and staying safe with the regulations in place. Thank you More
by Shon3
Employees Worked With
Jordan in service
November 01, 2020
Sunset Service Mgr, Kenny Kincaid, does an excellent job of coordinating and prioritizing our fleet of 50+ Ford vans to keep us on the road. of coordinating and prioritizing our fleet of 50+ Ford vans to keep us on the road. More
by Prime Express LLC
Employees Worked With
Kenny Kincaid
November 01, 2020
Absolutely the BEST place to buy, and maintain your new vehicle. The staff is super friendly and makes it easy to maintain my lifetime warranty. Thanks John. Awesome vehicle. The staff is super friendly and makes it easy to maintain my lifetime warranty. Thanks John. Awesome More
by JAMESTRHO
Employees Worked With
Joe Martinez
November 01, 2020
It would be nice if vacuuming could be done. I thought that was a standard perk of dealership Oil Changes. Also, we requested a new battery in the key fab and that was not done. By the time we got outside that was a standard perk of dealership Oil Changes. Also, we requested a new battery in the key fab and that was not done. By the time we got outside and realized it was not done, we needed to head out and did not want to wait. More
by CHRISTYF
Employees Worked With
Jordan Davis
