Sunset Ford

Had a great day buying my new Escape. I would recommend them to my friends. Tom did a great job listening to what I wanted and helped me select the perfect vehicle. them to my friends. Tom did a great job listening to what I wanted and helped me select the perfect vehicle. More

Melissa From Sunset ford called regarding sceduling my spray-in bedliner. She was very courteous and scheduling was easy and seamless. I have no criticisms regarding this particular transaction. spray-in bedliner. She was very courteous and scheduling was easy and seamless. I have no criticisms regarding this particular transaction. More

Ordered a 2020 Mustang Convertible and although there was a mix-up at the factory all worked out. Sunset Ford made sure that I was taken care of and they were able to rush through my re-order. Over and abov a mix-up at the factory all worked out. Sunset Ford made sure that I was taken care of and they were able to rush through my re-order. Over and above what I expected! More

Don’t ever take yr car there for service. Unfriendly counter people I went to pickup truck. I paid that tossed keys to me on counter gave me invoice and didn’t even go over what they did went to start t counter people I went to pickup truck. I paid that tossed keys to me on counter gave me invoice and didn’t even go over what they did went to start truck battery dead. After 5600$ in repairs they told me it might be the batteries but they didn’t have any clue. Truck not washed or vacuum poop all over More

Tom Horne was the best. Very helpful and friendly. Best car purchase experience I have ever had. Go see them at Sunset Ford.in Sumner. car purchase experience I have ever had. Go see them at Sunset Ford.in Sumner. More

Bitter sweet. Friendly and kind when purchasing a vehicle however, have since had issues. Bought my vehicle with just under 5k, following week my car was in the service center for a sensor that was un calibr however, have since had issues. Bought my vehicle with just under 5k, following week my car was in the service center for a sensor that was un calibrated as well as feel of vibration in the wheel when at high speeds and breaking. Was put in a loaner vehicle for two weeks and was told nothing was wrong with my vehicle and they did not feel the vibration. Over the last couple months the vibration worsened so I took it directly to Acura and it turns out I was right. Two warped rotors! leaving me to pay for all four rotors to be resurfaced and an alignment. Also, ive asked ford multiple times to contact the previous owner of my vehicle for the original key to my car because I was only given one (driver 2 key) and they continue to ignore me about the issue, both service and sales department. I bought a $40k car through them, the least they could do was make sure i have a second key like EVERY new vehicle comes with. So instead I'll have to pay $460+ tax through acura. I won't be purchasing another vehicle through this dealership, nor will I refer anyone to them. More

They always are so friendly and nice at Sunset. I made my appointment online and received a response and also a reminder and everything went really smooth and hassle free. appointment online and received a response and also a reminder and everything went really smooth and hassle free. More

Fast, friendly and most of all safe service. As always work quality second to none. Appreciate that they remained open even during the height of COVID 19. work quality second to none. Appreciate that they remained open even during the height of COVID 19. More

I was told my car would be disinfected and wiped down inside after service. This fid not occurr. Also my multi-point inspection print out was not included with my invoice. I am left to wonder if any s inside after service. This fid not occurr. Also my multi-point inspection print out was not included with my invoice. I am left to wonder if any such inspection ever took place. Not the usual level of service I have come to expect from Sunset Ford. More

Sunset always takes great care of my automotive needs! Lifetime oil changes and a lifetime of trust! Sales is as easy, if not easier to deal with! Quick friendly folks that take pride in making you part o Lifetime oil changes and a lifetime of trust! Sales is as easy, if not easier to deal with! Quick friendly folks that take pride in making you part of the sunset family..... and it shows! More