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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews
Call Service Center (618) 221-1996

494 Reviews of Sunset Ford of Waterloo - Service Center

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April 29, 2023

I purchased two knew vehicles from the dealership staff and management are awsome I would recommend it More

by WWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Webb
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May 01, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation! It was a pleasure working with you, and our team is here for any future needs!

April 25, 2023

Quick and convenient turnaround time with little hassle, I do wish they could have washed the vehicle as they do have a car wash on site. More

by KTHWRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Sunset Ford of Waterloo responded

Thank you for the feedback on your experience. Our team hopes to have the chance to earn your business again in the future!

April 25, 2023

Great service department! Very friendly and easy to get scheduled. I drive past another Ford store on my way to Sunset Waterloo and it's well worth the drive! In and out very More

by timlael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! We are so happy to hear that Lonnie and the team took care of you, and we appreciated the chance to earn your business. We wish you all the best. See you next time!

April 23, 2023

5 The check out lady was great. Very caring Did you read the first statement I said The check out lady was great. Very caring More

by rob.speir@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
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Apr 24, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and 5 stars! Come on back and see us!

April 21, 2023

Been a customer for 10 years it’s hard to keep customer service stable through multiple employee changes but their doing their best More

by Gregoberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! We always appreciate your business and are here for any future needs!

April 16, 2023

Very customer friendly. Yreat women customers with respect and not like they are stupid. Aweao.e More

by Dsrahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Sunset Ford of Waterloo responded

We appreciate your feedback and business. See you next time!

April 14, 2023

Service is always completed in a timely manner and done right. Lonnie is great at the Waterloo location. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
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Apr 17, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and for your business! Our team truly enjoys having you here, and we look forward to your next visit!

April 13, 2023

Service was fast. Lonnie explained everything very well. Very pleased with the service that I received. More

by ppct500
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
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Apr 13, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are so happy to hear that our team took great care of you, and we wish you many happy, safe miles. See you next time!

April 12, 2023

Charged for parts before work. First time i have ever had to make s downpayment for service. Recommended oil change and didn't do it More

by HH
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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Apr 13, 2023 -

Sunset Ford of Waterloo responded

Thank you for providing feedback on your visit. Our team hopes to have the opportunity to work with you again.

April 11, 2023

Great service dept! Lonnie is the best!! Prompt service and great explanations on what needs to be taken care of on vehicle. More

by pdstadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and kind words for Lonnie! We are lucky to have her, and it's great to hear that she made your visit top-notch. Our team wishes you all the best, and we hope to see you again!

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