Sunset Ford of Waterloo

Good service and easy get appointment - clean restroom and clean waiting room and they have Kate Ponder. and clean waiting room and they have Kate Ponder. More

Everyone was friendly and knowledgeable. I brought my old car in for a minor repair and left with a whole new car! So sad that Ford is no longer making the Escape. I brought my old car in for a minor repair and left with a whole new car! So sad that Ford is no longer making the Escape. More

Extremely Disappointed – Poor Service and Accountability I purchased a 2020 F-150 from Sunset Ford in early 2021, directly off the showroom floor. The truck had a hole in the passenger seat Accountability I purchased a 2020 F-150 from Sunset Ford in early 2021, directly off the showroom floor. The truck had a hole in the passenger seat that they acknowledged and promised to replace, which is the only reason I agreed to buy. What followed was nothing but arguments with the salesperson, Kyle Brewer. After multiple failed attempts to fix the issue, I had to threaten legal action before they finally replaced the seat. Unfortunately, the problems didn’t stop there. A few months ago, after an oil change and tire rotation, they forgot to put the lug nuts back on my wheel. My tire fell off on the way home. Initially, they only wanted to replace the rim, ignoring the rotor and other parts that were clearly damaged. Again, I had to fight to get proper repairs. Despite these major issues, I tried to give them another chance. Big mistake. My last two service visits both required me to return because they forgot to complete items. When I confronted Lonnie about these repeated failures, her response was, “There are plenty of other dealers to go to.” Absolutely unbelievable. This dealership has shown a complete lack of accountability and customer care. The owner needs to clean house and hire people who actually value customers. I would never recommend Sunset Ford to anyone. More

Great service and all around support from the whole crew! Highly recommend this shop for all seevixe Highly recommend this shop for all seevixe More

I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and never lost her cool. Quite honestly, I was impressed! She turned a very tough situation into a great example of how customer service should be done. Hope you all know how incredibly lucky you are to have her on your team. She is the epitome of what kind; professional customer service looks like!! More

I was in town for a few days, ended up with a "low tire" message on the dashboard. I pulled into the dealership since I was worried about running on a flat. I was helped by Lonnie Mosbacher. I did not message on the dashboard. I pulled into the dealership since I was worried about running on a flat. I was helped by Lonnie Mosbacher. I did not buy my car there but you would never know it by the treatment I received. They worked my car into their busy schedule. A long nail was the culprit. My tire was repaired in short order. I was back on the road again. I appreciated the treatment I received at the dealership, as well as the fair price and good work. More

Lonnie is extremely helpful. She does all that she can to help and make sure the customer is taken care of! She does all that she can to help and make sure the customer is taken care of! More

Buyer Beware: A Cautionary Tale! 🚗 I wanted to share my recent negative experience with Waterloo Sunset Ford to help others avoid the same frustration and deceptive sales practice 🚗 I wanted to share my recent negative experience with Waterloo Sunset Ford to help others avoid the same frustration and deceptive sales practices. I purchased a new car from them at the end of last year, and when I was uncertain about going through with the purchase, the manager ‘sweetened the deal’ with a promise of free car washes for as long as I owned the vehicle. I didn’t get this agreement in writing because I mistakenly thought they were a trustworthy dealership. I didn’t take advantage of this offer until recently, when I went in to get a code for the car wash as directed at the time of purchase. To my surprise, they informed me that the policy had changed, and they would no longer provide that service. This was part of the deal when I bought the car, so changing it now feels unfair and fraudulent. The manager acknowledged that he had promised the car washes but said he couldn’t do anything because the decision came from his boss. I reached out to his boss as well, and he wouldn’t honor it either. While it may seem insignificant to argue over some car washes, it’s really about principles. I’m not asking for anything more or anything different than what was originally promised; I just want the dealership to keep its word. I hope saving a couple of dollars on car washes was worth tarnishing their reputation and losing a loyal Ford buyer. After posting about this incident on social media, I received at least two dozen comments or messages from people who reported that the same thing had happened to them at this dealership over the last five or six years. This is not an isolated event. They have been practicing this scam for several years now! More

Lonnie is the absolute best! ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for A ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for ALL my service needs! More

Dropped my vehicle off for service and experienced Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up service tickets and offer suggestions and support simultaneously. You helped with a loaner and made sure my husband arrived for his cardiologist appointment in St. Louis. Lonnie Mosbacher. More