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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews

494 Reviews of Sunset Ford of Waterloo - Service Center

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October 20, 2022

The service I had completed was completely in a timely matter and I had no issues. No complaints. More

by JONESRE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! Our team wishes you all the best, and we hope to see you again!

October 17, 2022

Answered my questions within a reasonable time. Was in and out of service within a timely manner More

by Vnordike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team is always here to help!

October 14, 2022

The service desk personnel were very kind and helpful. (can't remember their names...sorry) More

by goosex4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciated the chance to earn your business, and we hope to see you again!

October 13, 2022

On time and did what they said they would do on the visit. Very polite More

by GWADE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Sunset Ford of Waterloo responded

We appreciate the great review! See you next time!

October 13, 2022

The service on my car was good. No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t s More

by NSTEELE2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Sunset Ford of Waterloo responded

Thank you for your feedback on your experience with us. Our team appreciates your business, and we hope to have the chance to work with you again!

October 13, 2022

Lonnie was very helpful and a pleasure to work with. Work was scheduled and done in a timely manner. More

by rhornick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review! Our team enjoyed working with you. We are so happy to hear that Lonnie took great care of you, and we hope to see you again!

October 11, 2022

The service was quick, they didn't sell me on frivolous extended warranties or protection plans, and the price for an oil change was very reasonable. More

by 2021 Outer Banks Bronco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We are so happy to hear that our team took great care of you. Our team is here for any future needs. See you next time!

October 10, 2022

Would not recommend. Kept my vehicle for 60 days just to change the oil. Driver door broke while there and wanted me to wait 2 weeks and pay for diagnostic. More

by ottene1899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Mosbacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Sunset Ford of Waterloo responded

Here at Sunset Ford of Waterloo, we strive to provide the best possible service to each customer, and we are disappointed that you felt otherwise. If you would like to discuss your service experience further, please reach out at your earliest convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

October 10, 2022

Love seeing women in the service drive! Lonnie does a great job taking care of all the guests at the dealership. More

by DGTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Macalarne, Alex Suhre, Casey Koester
Oct 11, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We appreciate your business and will see you next time!

October 09, 2022

Courteous and friendly. Easy drop off. Service completed as scheduled and no hassle. Will use for my escape needs More

by DTSALGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We look forward to seeing you again.

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