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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews

494 Reviews of Sunset Ford of Waterloo - Service Center

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October 08, 2022

The people were very friendly. My only complaint was having to wait over two hours to have my brake fluid changed. When I made the appointment I told them ahead of time that I woul More

by Mrichards963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Oct 10, 2022 -

Sunset Ford of Waterloo responded

We appreciate your business and the feedback on your experience! Our team wishes you all the best, and we hope to have the opportunity to work with you again!

October 07, 2022

I had an OUTSTANDING experience with Lonnie and the team here at Waterloo. She took care of my vehicle and kept me updated the whole time. I highly recommend Sunset Ford! Thank you, Lonnie and Team! More

by edsell28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team wishes you many happy miles, and we hope to see you again!

October 07, 2022

Excellent mechanic and Loni the service manager was fantastic. Even though they had a lot cars in for repairs they got me in for my repairs quickly More

by rfd.electric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Sydney Smith, Dustin Ruckhaber
Oct 10, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! Our team appreciates your business, and we hope to have the chance to work with you again!

October 07, 2022

Easy to work with. Considerate of preferred work. Open to contacting via multiple options. Friendly service. More

by DMEEHAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Sunset Ford of Waterloo responded

We appreciate your business, and we can't thank you enough for the kind words. We hope to work with you again in the future!

October 06, 2022

Everything went welll and was finished when they said. Very good service! Was very satisfied More

by BARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
Oct 07, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team enjoyed working with you, and we look forward to having you back again!

October 06, 2022

Service completed on time very Thorough. Very satisfied will go back again. See you next year. More

by MSOUTLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this experience with us! Our team appreciated the chance to earn your business, and we hope to see you again!

October 05, 2022

Lonnie in the service department is very good. She is very thorough and follows up with what she says. She is an asset to your company. More

by Leroyroider
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team enjoyed working with you and wishes you all the best. See you next time!

October 03, 2022

Great service, great staff, great communication. Absolutely the best. Had my truck in and out quickly. More

by Matt H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review. Our team hopes to see you again!

October 02, 2022

I came in for an oil change and tire rotation unannounced and was squeezed in. Thank you so much. More

by ONETRAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We will see you next time.

October 02, 2022

Was supposed to get Rent a car but couldn't because didn't have credit card only had debit and they would not use it should of been told when making appointment More

by Marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Mosbacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Sunset Ford of Waterloo responded

Hi Marsha, we appreciate you sharing this with us. We apologize for the miscommunication regarding a rental car. What you bring up is a good point and will aim to make improvements. If you would like to discuss this further, please feel free to contact me at your convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

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