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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews

494 Reviews of Sunset Ford of Waterloo - Service Center

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June 24, 2022

Lonnie Pope was very helpful in getting issue with my vehicle resolved, hopefully all is good in the future. It was the parts that were faulty , not the personal putting parts on. Will definitely return More

by M.smith.79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen in service
Jun 27, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We wish you all the best, and our team hopes to see you again!

June 23, 2022

Great customer service and my car is back to working great again after fixing it! I will take my car back for any other service needs! More

by YAEKEL10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Sunset Ford of Waterloo responded

We appreciate your business, and our team hopes to see you again!

June 18, 2022

Happy with the service. Dont like doing survey think about it if you don’t hear from someone you might be doing something right More

by swagner70
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to give us a rating. We appreciate your business!

June 16, 2022

Great service team in Waterloo Illinois! Lonny was great to work with and they had my truck in and out in a few hours. Thanks for the continued great service! More

by Row.luke820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review! We are so lucky to have Lonnie on our team, and it is great to hear that she took great care of you. We wish you all the best and will see you next time!

June 15, 2022

Service was great. Easy to schedule and service manager kept us informed and updated on day of service. More

by MONAFISHBEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us again!

June 15, 2022

Lonnie was very helpful in getting our police cars in for recall work. Kept us informed on status and made it so we could bring one car in when one was finished. We have always had good service from Sunset F More

by Sauget Police Dept.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! It was a pleasure working with you, and we appreciate your business and recommendation for Lonnie. Our team is here for any future needs!

June 09, 2022

Work was done in the time they told us it would be. Retired our calls about when we could pick up our car More

by cjohnstoltze
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Thank you for your business! Our team hopes to work with you again!

June 08, 2022

It was my first visit I received a oil change and service it went well More

by mark.hdrider59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Thank you so much! Our team is here for any future needs, and we hope to see you again!

June 03, 2022

Got my issue taken care of fast even with a backed up schedule. Won't take my truck anywhere else More

by BEERSSTEPHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Edwards
Jun 06, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review and kind words! We hope to see you again!

June 01, 2022

Got in as scheduled for routine oil change. Friendly and courteous service. Highly recommend Sunset Ford Waterloo More

by Zimmercassie78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Jun 02, 2022 -

Sunset Ford of Waterloo responded

Thank you for the kind words and recommendation! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

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