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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
491 Reviews
Call Service Center (618) 221-1996

491 Reviews of Sunset Ford of Waterloo - Service Center

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January 19, 2024

Made me feel like a valued customer & understood how detrimental down time is for us More

by tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs!

January 19, 2024

Great customer service. Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs More

by jmichaelj99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
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Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We appreciate your business, and we will see you next time!

January 17, 2024

Mr Gallagher my service tech was outstanding, provided superior customer service and to me that’s what it all about More

by LeoS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Last name Gallagher @ Waterloo store
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Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team enjoyed working with you, and we hope to see you again!

January 17, 2024

Took care of the problem in a timely manner. kept me informed of my vehicle More

by ge1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! It was wonderful working with you and we are happy to hear that Lonnie and the team took great care of you. We wish you all the best!

January 17, 2024

Great service all around Fixed my problem and it was done in a timely manner More

by holdenchad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and your business! We will see you next time!

January 17, 2024

Lonnie did a great job! Did what she said she would do and kept me informed of where we were with the warranty on my tire. Great job! More

by SCHILL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford of Waterloo responded

We appreciate you sharing this with us and for choosing Sunset Ford of Waterloo! See you next time!

December 11, 2023

Hilary was great to work with and made the drop off process a breeze. Will definitely be using this service again! More

by CMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hillary Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was a pleasure having you here, and our team is here for any future needs!

December 04, 2023

Easy to work with. Pleasant Performed the work accurately and as stated when the vehicle was dropped off More

by Chuckdefosset
Recommend Dealer
Yes
Employees Worked With
Lonnie
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Dec 05, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! It was a pleasure working with you, and we will see you next time!

December 02, 2023

Very good. They are very nice to the customers. And they do good work. The girl at the service desk is great. I can't remember her name. More

by Dianeheyde
Recommend Dealer
Yes
Employees Worked With
Can't remember her name
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Dec 04, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we hope to see you again!

November 22, 2023

Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced More

by Pam
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hill
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Nov 27, 2023 -

Sunset Ford of Waterloo responded

Thank you so much, Pam! It was truly a pleasure working with you, and our team hopes to see you again in the future!

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