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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews

494 Reviews of Sunset Ford of Waterloo - Service Center

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March 23, 2022

Always friendly and helpful staff, excellent service from the person that greets you to mechanics working on my car More

by Lisa.kilwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Dustin Ruckhaber, Mary Edwards
Mar 24, 2022 -

Sunset Ford of Waterloo responded

Thank you for the kind words! We're happy to hear everyone took great care of you.

March 20, 2022

Great service. Make you feel very important. Ask questions and is very willing to listen to your questions to them. More

by auntmomo25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Mar 21, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great rating and feedback! It was such a pleasure working with you. Our team hopes to see you again!

March 20, 2022

Easy booking. On time appointment. Friendly and quick service. Convenient waiting area and location of facility. More

by SHANNONBURTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Mary Edwards
Mar 21, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team appreciates your business, and we hope to see you again!

March 18, 2022

Service dept. very friendly and made me feel comfortable. Salesman very nice, willing to help with all my questions. More

by KMHAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
Mar 21, 2022 -

Sunset Ford of Waterloo responded

Thank you for choosing Sunset Ford of Waterloo. We will see you next time!

March 16, 2022

Danielle was outstanding as usual. Quick and efficient In and out in a timely manner Highly recommend her and the entire service department More

by jhhill465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Mary Edwards
Mar 17, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation! Our team looks forward to having you back again in the future.

March 05, 2022

Wanted to buy tires but couldn’t talkto the right people so went to someone else More

by Wildfarm
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Mar 07, 2022 -

Sunset Ford of Waterloo responded

We appreciate the feedback. Our team is here for any future needs.

March 03, 2022

I had a very positive experience working with this dealership. They were courteous, prompt and the service they provided was good. More

by jeffrey.smith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Mar 04, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the rating and feedback! We enjoyed working with you, and we hope to see you again!

February 26, 2022

There is a big disconnect between who’s answering the phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked whic More

by LNOTTMEIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Mary Edwards
Feb 28, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us. Our team appreciated the chance to earn your business, and we hope to work with you again.

February 26, 2022

Danielle did an excellent job on getting my service completed when it was a last minute request More

by David Kennedy
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Danielle Jansen
Feb 28, 2022 -

Sunset Ford of Waterloo responded

Thank you, David! It was a pleasure having you here, and we look forward to working with you again.

February 22, 2022

From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless More

by Rosieday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin a service tech , Alan Proctor, Alex Suhre, Danielle Jansen, Sydney Smith, Dustin Ruckhaber, Mary Edwards
Feb 23, 2022 -

Sunset Ford of Waterloo responded

Thank you so much! It was a pleasure working with you, and our team hopes to have the chance to work with you again.

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