Sunset Ford of Waterloo - Service Center

Everyone is very knowledgeable helpful and friendly only wish you guys would have Saturday hours wish you guys would have Saturday hours More

My visit to the service department was a pleasant experience. The people there were very courteous, and they sincerely listened to me. They fixed my truck’s issue. experience. The people there were very courteous, and they sincerely listened to me. They fixed my truck’s issue. More

Good people. Fast service. Communication is great. They care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. More

They are knowledgeable and quick.I would recommend them to anybody who wants a job well done. to anybody who wants a job well done. More

Danielle in Sunset Ford service department was fantastic as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles More

The actual service was great. But, it was difficult to communicate with anyone at the dealership. communicate with anyone at the dealership. More

Dustin Ruckhaber is outstanding employee there with a smile! Fast, friendly service let’s you know what your going to need to update soon. smile! Fast, friendly service let’s you know what your going to need to update soon. More

Service manager was excellent-helped find a wheel and tire for my 2017 Ford Escape.mechanic did great work also. tire for my 2017 Ford Escape.mechanic did great work also. More

Covers under car don’t rattle now after 3 years of complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not repla complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not replaced but a cable tie was used to hold the two covers together - but it’s not secured to the metal body frame. A thorough inspection of the vehicle was to be performed, but I don’t know if this happened since I didn’t receive a VEHICLE REPORT CARD. I received an email to contact Sydney if I had any questions. Called Jan 27 to ext 1042 and left a message, but haven’t received a call back yet. More

Fast Friendly. I liked the service person who checked me in. I will be back. in. I will be back. More