Sunset Ford of Waterloo - Service Center

Very disappointed in Sunset and their service department. I would like the service manager to contact me. I would like the service manager to contact me. More

Polite, professional, and prompt service. Very straightforward and eager to accommodate. Well worth the drive and would definitely recommend. straightforward and eager to accommodate. Well worth the drive and would definitely recommend. More

My car was brought in, on time, and completed in the time I was told it would take. I appreciate their consideration of my time. The service advisor, Matt, was helpful and professional. I will definitely be I was told it would take. I appreciate their consideration of my time. The service advisor, Matt, was helpful and professional. I will definitely be back. More

I hate that every time i come to the dealership they constantly try to upsell me on service. I will drive back to Bommarito and have my service done there. Nicer staff, better more comfy waiting room, c constantly try to upsell me on service. I will drive back to Bommarito and have my service done there. Nicer staff, better more comfy waiting room, coffee, soda and snacks. No pressure, no up selling and very personable. More

Everything was done well an professional and courteous very satisfied with the work they did very satisfied with the work they did More

Horrible communication, can not keep story straight. Can find better customer service else where. Don't recommend find better customer service else where. Don't recommend More

Danielle Janson was great to work with Alan the mechanic the same. Thanks for their great service. They both deserve a raise. Allan Toenjes the same. Thanks for their great service. They both deserve a raise. Allan Toenjes More

Everyone was nice and always informing me what was going on with my vehicle. this was a big help for me since I just moved here. on with my vehicle. this was a big help for me since I just moved here. More

Mechanics were on strike at Sunset Ford in St. Louis. Took my vehicle over to the Waterloo, Illinois Sunset Ford since vehicle warranty almost expired. Danielle Jansen (service advisor) ordered part. Par Took my vehicle over to the Waterloo, Illinois Sunset Ford since vehicle warranty almost expired. Danielle Jansen (service advisor) ordered part. Part arrived and about 2 weeks later vehicle issue was repaired by the Waterloo location for Sunset Ford. I was treated with the up most respect from Danielle. The repair team and Danielle Jansen did an excellent job. Thank you to Sydney Smith regarding the follow up email she sent, making sure I received excellent service. Danielle, thank you for your assistance. More

Took car in for a battery replacement, didn't have a appointment. They worked me in . Great service. Easy to work with. appointment. They worked me in . Great service. Easy to work with. More