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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews
Call Service Center (618) 221-1996

494 Reviews of Sunset Ford of Waterloo - Service Center

Sort by
November 27, 2021

Walked,in without an appointment needed a new battery ,and she worked me in. Vary thankful,very friendly service. More

by snowville20002002@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Report | Print
Nov 29, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team appreciates your business, and we look forward to your next visit.

November 25, 2021

Scratch on the side of my truck along with what looks like white overspray or something More

by Mikejanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen
Report | Print
Dec 06, 2021 -

Sunset Ford of Waterloo responded

Hi Mike, we strive to provide the best care to our customer's vehicles when they are with us. If you have not already been in touch with one of our managers, please reach out to us at your earliest opportunity to discuss this further. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

November 21, 2021

The personnel in your service department or friendly and courteous service is excellent The personnel in your service department or friendly and courteous, service is excellent More

by lameiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! It was a pleasure working with you, and we can't thank you enough for choosing Sunset Ford. We wish you all the best. Come back and see us!

November 20, 2021

Contacting and speaking to rep is very hard. Service is great Danielle is great! Thank you More

by MARKSCHNEPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

We appreciate the great review! Our team hopes to have the chance to work with you again.

November 19, 2021

It was my first time getting service at this location and I was extremely happy, I will definitely be using them again! More

by s.henry_3769@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team appreciates your business, and we hope to see you again.

November 19, 2021

The staff was friendly, the facility was clean and they kept to scheduled appointment time. More

by STANRU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team hopes to see you again.

November 16, 2021

Speedy service at an excellent price. I would highly recommend for any service. Thank you More

by Jeff.york
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Sydney Smith, Dustin Ruckhaber
Report | Print
Nov 17, 2021 -

Sunset Ford of Waterloo responded

Thank you for the kind words and recommendation! We will see you next time!

November 13, 2021

Was very professional and in a timely matter customer service was very good would come back More

by Patcook32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 13, 2021 -

Patcook32 responded

This is my survey

Nov 15, 2021 -

Sunset Ford of Waterloo responded

Thank you so much! We appreciate your business, and our team is here for any future needs. Come back and see us again!

November 12, 2021

Excellent service completed in a timely manner. dealership was very clean.. vehicle was returned clean. More

by Richard Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Danielle Jansen, Dustin Ruckhaber
Report | Print
Nov 15, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was a pleasure having you here, and we look forward to your next visit with us!

November 10, 2021

Walked in with low tire pressures and was greeted and immediately serviced and out tge door. More

by LADYFROGG67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 12, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! Our team was happy to help, and we look forward to your next visit!

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