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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews

494 Reviews of Sunset Ford of Waterloo - Service Center

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October 05, 2021

Don’t need a gift card and don’t like having to submit minimal content just to be able to say I got great service More

by Norman.howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 05, 2021 -

Sunset Ford of Waterloo responded

We appreciate your business, and our team is here for any future needs!

October 02, 2021

Friendly. On time. Did the job well. You have got to be kidding me. Really? More

by rockybetty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 04, 2021 -

Sunset Ford of Waterloo responded

Thank you so much! Our team hopes to see you again!

October 01, 2021

Great service with a friendly and efficient staff. Got me in on time and did exactly what I asked them to do. More

by bnc5182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 04, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! Our team appreciates your business, and we are here for any future needs. We will see you next time!

September 30, 2021

Easy to get appointment, car done quickly, person waiting on us very friendly and knowledgeable More

by Judy_unterseh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 01, 2021 -

Sunset Ford of Waterloo responded

Thank you for the fantastic review! Our team appreciated the chance to earn your business, and we hope to see you again!

September 15, 2021

Kelly was very helpful I would give her a 5 star for customer service I had a bad experience with Ford roadside and I was a little obnoxious with sunset Ford but she made a bad experience much better sh More

by theresamcnabb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Kelly Banaszek
Sep 16, 2021 -

Sunset Ford of Waterloo responded

Thank you for the 5-star review and letting us know about your experience with Kelly. She's a great asset to our team.

September 04, 2021

Took ALOT longer than it should of to do the job was not thrilled to have my car all day and had to pick it up in the evening. More

by LUNKER_BOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Sep 07, 2021 -

Sunset Ford of Waterloo responded

We appreciate you providing feedback on your recent visit, and we do apologize for the delay you experienced. Like everyone it seems right now, we are short staffed and trying to find additional techs and representatives to support our customers. Our goal is always to provide the highest quality service, and we are doing our best to do that. If you would like to discuss your visit further, please feel free to reach out at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

August 28, 2021

Everything was fine except reaching an operator to schedule the service. Calling to schedule service and being told to leave a number for callback is very off-putting More

by John
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Aug 30, 2021 -

Sunset Ford of Waterloo responded

We appreciate the feedback on your experience. Our team can't thank you enough for our business, and we hope to have the chance to work with you again.

August 23, 2021

Always friendly and helpful. Thank you! I brought my car in for an oil change. Got in on time and very professional. Paperwork was easy to read and gave recommendations. More

by janelkassing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Aug 24, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we are here for any future needs. Come back and see us!

August 22, 2021

my vehicle was damaged during service no one explained what happened just said we will order the part said would be 2 wks was 8 More

by GLAENZERANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen, Kelly Banaszek
Aug 23, 2021 -

Sunset Ford of Waterloo responded

Anna, we are very sorry your vehicle was damaged during service. Based on everything I was made aware of during your visit that day, my staff disclosed the damages while you were there at the dealership waiting for your oil change. Are you wanting to know specifically how it happened? Maybe help me better understand what additional information you are seeking. Otherwise, as you know, we then went ahead an ordered the part which was on backorder, so I do apologize for the delay. My staff did type it in your ticket to retain for both your and our records. If you did not receive a copy of your ticket, please let me know and I can mail you a copy. From what I understand the repairs have been completed. If not please let me know. Otherwise if there is anything else you would like to discuss, please feel free to call or email me. Thank you, Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

Aug 23, 2021 -

GLAENZERANNA responded

What you said is all correct except I was told nothing the day it happened except your vehicle was damaged and we need to order a part. It was stated that it would be here in 2 wks . Never received a notice about it being on backorder until I contacted Joe Hill and he got the info for me. I left messages inquiring about the status and never received a response. Also, I did get the receipt with a notation that it was damaged and replaced but not until after I went into the office to inquire about it. I appreciate you responding regard my survey but I was not happy with the experience and I feel it is my right to express that. You and Joe's customer service is excellent but the others is alittle to be desired. Thank you

Aug 23, 2021 -

Sunset Ford of Waterloo responded

Ok, well I appreciate those details and the comments on Joe. Otherwise, I am very sorry that it happened, or the way it did. Keep my contact information if you would ever need me in the future, I am happy to help you. Sincerely, Justin.

Aug 23, 2021 -

GLAENZERANNA responded

and Thank you - I am not a complainer but I work in HR and I feel you should be aware unhappy situations.

Aug 23, 2021 -

Sunset Ford of Waterloo responded

Absolutely! I want to know. Thanks Anna.

August 20, 2021

Work was performed on time as planned. Since 25 words are needed I will keep typing. Kind of reminds me of middle school folks. Make it stop. More

by PARISKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Aug 23, 2021 -

Sunset Ford of Waterloo responded

Thank you for the great review! Our team enjoyed working with you, and we are here for any future needs!

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